Roseate House London

The breakfast environment is very good, and the quality is also praised, but the service is a bit slow after half-past order. Remember to ask for fruit, it's not on the menu and it's really sweet. Convenient to travel, close to several subway lines. The room is as small as ever, but that's within expectations.

I booked two rooms for my friend on September 3. Due to the delay of my friend's child's student visa and the strike at London Airport, I told the hotel on August 30 that we had to cancel the order and rebook to September 7 due to force majeure. The timeline is as follows: 1) I sent an email to the hotel on September 1, and the guest experience manager Ms Agnieszka Macuula replied either the dates or request cancellation. 2) Since the hotel staff responded to the email very slowly, I booked two suites for my friend on September 7 without delaying my friend's stay and believing in the service and integrity of a five-star hotel. 3) I still didn't receive an email from the hotel on Friday, September 3, so I decided to check in at the hotel in person and not waste the hotel reservation. 4) Guest ambassador Ms Uliana Lutsanych said that the colleague guest experience manager Ms Agnieszka Macuula who promised to reschedule or refund on September 1 had resigned, and her words didn't count. I suggested that she report to the hotel management on Monday and apply for a full refund for my two rooms. Since the other party promised so, I did not let them check in at the hotel that day. 5) On the day of the communication at their hotel front desk, an Indian employee interrupted us countless times and interrupted our communication very impolitely. His behavior was very inappropriate. Other employees wore work badges and names, but he did not. 6) On September 6 and 7, I sent four consecutive emails, but there was no written response. Suddenly, they all disappeared. I called the front desk and the front desk told me that the reservation department refused to refund. I originally needed to stay in the hotel, but was deceived by the staff to apply for a full refund. Now I was told that the refund was refused. Isn’t this a deception? 7) This hotel is four and a half stars on TripAdvisor, and five stars on ctrip, booking and *******. The front desk and the staff inside have very poor English, and none of them speak formal British English. 8) A five-star hotel is probably the three-star hotel in some countries. The work efficiency is extremely low, the employees are in extremely poor working conditions, the sanitary conditions are poor, and the company does not know whether there is a management or team, and the company has low corporate governance. The maximum score is one point out of 10. I have traveled around the world and have many booking platforms and miles gold diamonds. Roseate House is the worst hotel and service I have ever seen in my life, no doubt about it.

Let me talk about satisfaction first: the location of the hotel is good, the breakfast is good, and the service is relatively basic. ． Besides dissatisfaction: the room fee of nearly 3,000 yuan is living in the ba*****t. I communicated with the waiter and said that the executive twin rooms are all at the bottom (speechless) The parking fee at the entrance is very expensive. It is recommended that guests who come again park in the back block, which is much cheaper...