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I’ve been staying in Khas Gresik Hotel three times. At first and second I have really good impression staying here. All of the staff are friendly, helpful and nice. But last night, on my third stay I GOT VERY UPSET. I booked a room for my father then he stayed in the afternoon until 7pm and kept the key at receptionist. I called the hotel around 10pm and told one of recetionists named Mamik (female) that the room key will be taken again by my relatives in the name Latif / Sana. But it didn’t work well. My relatives got some trouble in taking the key at midnight, he should have to call me 3 times asking for help meanwhile I was already asleep. That the receptionist (male) didn’t give the key although he mentioned his name Latif and room number. Also the receptionist asked for my relative id card. I really understand if this is for security reason but why it should be this complicated meanwhile I ALREADY TOLD ONE OF THE RECEPTIONIST BEFORE THAT THE KEY WILL BE TAKEN MY RELATIVE AND I ALREADY MENTIONED THEIR NAME! Oh, it turned out the hand writing on key card was Sana / Tasik instead of Latif / Sana. Who is Tasik? I didn’t mention that name. SO DISSAPOINTING!

Bagus juga untuk room yg di tawarkan , tapi dgn harga yg lumayan mahal tidak ada sabun Revil.dan hanya dapat batangan saja ( no good ) , hal yg sangat mengganggu ketika cek in adalah pertanyaan utk berapa org ( hal yg seharusnya tidak perlu di tanyakan , mau 1 atau 2 org di dalam kamar ya Tidak masalah karena sudah ada standarnya maximal.2 orang, pesan single.di beri double hanya gara2 utk 2 orang

Minusnya jendela kamar ga ada hordennya🥲 jadi make akal sendiri buat nutupin jendela. Bener-bener ngga ada privasi ko bisa jendela ga di kasik korden

เมื่อ datang kami di sambut oleh security kemudian di sambut ramah dengan bell boy dan pelayanan resepsionis sangat baik kepada kami. kemudian kami di antar ke kamar . kamar tersebut sangat rapi tidak ada satupun kotoran di dalamnya. pelayanan nya sangat น่าพอใจ.. ขอบคุณ horison express quds royal

good location, friendly staff. fast and easy check-in. Clean, very comfy and cosy room. Breakfast selection was good.