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Kicked off a long awaited family trip on a miserable note thanks to the Centennial. Stayed here for one night & it was truly a nightmare. Drove to Concord NH from Philly-- my family had been up since 4am & checked into the hotel at 4pm totally exhausted, hoping to take a nap. Entered our room, which was over the restaurant, & the music below us was bumping so loud that it sounded like we were above a packed bar. (Meanwhile it was a Monday & the restaurant was closed & totally unoccupied...) We called the front desk & requested the music to be lowered & they said they would try. Nothing changed, so we asked front desk staff face to face on the way to dinner if they could turn the music off by 9pm, they said ”we can make that happen.” Walked back in after dinner & they made a point to comment that they were were turning it off soon! (Again, the restaurant was lights off & totally unoccupied with music blasting.) 9, 10, then 11pm came & went & the music was still blaring. To the point where neither ear plugs nor headphones playing white noise could block out the drum beats. At this point, we're almost 24 hours without sleep. Between phone calls & face to face requests over a span of 7 hours, we asked for the music to be lowered 6x in total. Shortly after 11pm the music was finally turned off. We were told that maintenance had to come onsite to do it which still doesn't make sense to me-- as a professional hotel, you would think that there would be a way to control the volume of the music from a remote area such as the front desk, but it did not appear that this was the case. As a side note, when we were approaching hour 7 with no resolve, we tried commenting on the hotels Instagram. They deleted the comment within less than 2 minutes. Googled the manager of the hotel & his contact was no where to be found.

We had our share of bad experiences the past year due to COVID causing problems while traveling, and I am happy to report this place was the BEST of our hotel experiences of the year! This place is very nice inside, clean, well furnished, all looks new in the interior spaces, our king room was excellent, clean, big bathroom, large bed, and we had a view of the back side which didn't bother us at all - saw the river scenes. The breakfast was prepared to go in a separate room near the beautiful small lobby with a fireplace, and it was very good and fresh. Wrap breakfast sandwiches one day with coffee, juice, etc, or muffins. Next day was a boxed up breakfast. We loved the location where you may walk out to local shops and area restaurants, and there is a nice restaurant attached to this hotel as well. Hotel check in staff was very professional, informative, easy check-in, and the parking garage is attached with easy access. If we go back to Concord, we will stay here again. Our room did feel a little cool but it seemed to be fine later, so we had to figure out the temp controls a bit. I personally felt like I finally had a great hotel stay after the year we have had of bad experiences elsewhere. Thank you to all at The Hotel Concord for your accomplishments. And Happy New Year!

Lovely staff, nice lobby, good food and nice sized rooms. My only complaint was in the bathroom. The lights are dim and the shower curtain liner was more discolored than I was comfortable with. I appreciated the shower gel and shampoo and conditioner available in pumps for our use. There was only one small towel rack and a slightly askew hook on the back of the door. Room had plenty of workspace, a fridge, got nice and cold at night and had a comfy bed. There is an outside area with tables and chairs to relax in nice weather. Every single staff member I met was friendly and helpful. There is a small bistro on site for the morning and evening crowds. I had a little food and drink there, but also ordered food delivery because I wanted some local, less expensive food.

No problem at the hotel, service is good! However, I am very disappointed with Zhongan Insurance recommended by Ctrip. The insurance includes itinerary delay insurance. After the insurance is submitted, information is requested and the application is refused. Everyone pays special attention when choosing insurance.

We have been staying at this hotel when visiting NH for several years now with no issues. With the heightened awareness around travel and cleanliness in these times, the Residence Inn completely missed the mark! The first room we were given was incredibly dusty but what put me over the edge was when I saw something on the bedroom door that appeared to be a small chocolate or maybe a bloodstain. The manager was very apologetic and gave us a different room. The second room felt a bit cleaner than the first but still quite dusty. It was certainly less impressive than previous stays. The back door entrance did not open. The pool area look like it hadn’t been wiped down in some time, the pebble flooring in the pool area had several spots that was coming up, the basketball court was not secure, the fenced area was torn which is incredibly dangerous should a child be playing and chase the ball into the parking area or busy road! On a positive note, management and staff were as nice as ever. It’s very disappointing to see this hotel become neglected. We have stayed there many times and would have loved to continue to have this hotel be our NH go to.

Our experience was great the service great the staff was friendly Breakfast was delicious a wide variety something for everyone in the family The room was very clean smelled just as clean ! we loved the fact the room had extra seating in the room there was plenty of desk space for my laptop and paper work My daughter enjoyed the pool and hot I have to admit most hotel pools and hot tubs aren't the most clean and the smell of chlorine will choak you but There pool area was clean the smell of pool chlorine was light it wasn't humidit fresh clean pool towels access to the bathroom for the kids The gym area was just a great very spacious Down in lobby the have a nice little store area where you can purchase snacks small meals drinks a microwave to make your food prices were reasonable The televisions have great quality and get selection of apps internet TV local channels and more

Breakfast is full, like other budget hotels in the United States, cereals, milk, coffee, muffins, and fruit, but the variety is relatively simple! But it is also worth the price. The room is small, can not be used for an extra bed, can bring children together, we are a twin room, live three people, the hotel location navigation is better to find, there is a parking lot, we will drive to

The breakfast was very good, the hotel reception was very beautiful, it was the first hotel I stayed in in the United States, except for the other points.

Trendy budget hotel brand, lacking standard amenities, at a premium price. I travel frequently and generally like Hilton properties, so I tried Tru branded hotel while traveling through Concord, NH - for the first, and now last time. First, it's seriously overpriced, even compared to much nicer and roomier Hilton brands. Our room was tiny, probably the smallest hotel room I have ever stayed in. There was not enough room for two people to pass side by side. The furniture looked like it came from a DIY big box store. There was no closet, just a few hooks protruding from the already narrow corridor (that I caught my arm on 3 times) between the bed and the bathroom, and a hanger rod attached to the wall and ceiling. There was no microwave and one basic office-style chair at a small desk. The soap dispensers are about the size of a tube of caulking, and you need to squeeze them. We were generally pleased with the overall cleanliness and physical condition of the room, but otherwise we were very disappointed. Finally, the breakfast bar was attractive, but again, options were quite limited. So, if the hip minimalist dorm room vibe at a premium price is your thing, you may like this brand, otherwise stay with the tried-and-true brands and enjoy more space, more amenities, and save a little money.

My room was spotless. The property is conveniently located off the Interstate,but far enough so that road noise is not an issue. The desk staff could not be more helpful. Special thanks to Carl, who suggested some local attractions as well as one of the best Chinese Restaurants I've ever eaten in. As an added bonus,the restaurant is located literally across the street.No need to drive! I was on vacation,but if I'm ever in the area again, I'll stay here,no contest.