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First, I have to mention the nightlight built into the bathroom mirror here. This feature is ingenious, and every hotel should install them. Despite staying at more than two hundred hotels all over the country and the world, I've seen this only twice elsewhere. And one of my pet peeves at hotels is no nightlight, because I'm either blinded by the bathroom light if I get up to use the facilities in the middle of the night, or I grope around in the dark in an unfamiliar room. Kudos to management for some intelligent, thoughtful planning in consideration of your guests. Check-in at dusk was fast and efficient, and we were assigned a room on the top floor, away from the elevators as requested, to facilitate a quiet stay. The view of the mountains from our room greatly enhanced our visit. Features I love about this hotel include: Wall-mounted toiletries dispensers - very eco friendly. Keurig coffee maker Extra spacious king room with a divan-style sofa in a cozy seating area Lots of counter space in the room and in the bathroom Tons of lighting, including lamps and wall sconces Fast wi-fi and plentiful electrical outlets for charging gadgets Necessary amenities - microwave, mini-refridge, iron/board, hair dryer, etc. Full size tub and phenomenal water pressure Ultra-comfy bed, as always in IHG brand hotels. Pillow choices, firm or soft Blackout blinds The outdoor pool/hot tub area is gorgeous, with an adjacent large patio where guests were congregating. I didn't notice if there was a gym on site. Complimentary breakfast is served from 6-9:30. Although we're organic eaters and mostly vegetarian, we checked to see if there was anything we consider edible. Fresh bananas and apples were offered. Hubby also found a veggie-eggwhite omelet (highly unusual), and I had a boiled egg. Otherwise, the menu was typical - breads, cereals, dairy, instant oatmeal, instant waffles, processed bakery items, pork, etc. But we don't expect better in this regard during our hotel stays. This overnight visit was near perfection. We did hear a smidge of hallway noise, but nothing woke us during the night. Oh, and one of the window panes in our room was defective with a permanent fog. Repair the window, maybe add a recycle bin, and add raw sugar to the in-room coffee service . . . there would be nothing left to improve. We'd definitely stay here again.

My wife and I are on a road trip from New York. We had booked a 'suite' four days in advance of our anticipated arrival in Sierra Vista, and reserved the room for four nights. This so-called 'suite' as advertised and as shown on our receipt was to contain, among other things, a kitchen, and a table with three chairs. After driving more than 2,500 miles over five days we were looking forward to relaxing and recouping for a short week. Check in time was 3:00 pm, and that was the time we arrived at the Towneplace Suites by Marriott. The room was not ready and so we waited an additional 45 minutes with no explanation or apology. When we finally saw the room we were appalled. A kitchen sink, stove, and refrigerator were jammed into a corner of a very small room. There was no table as advertised, nor was there room to put a table, let alone three chairs. Did I mention the room was very small? Barely room for two people to move around. If one were to use the kitchen area for preparing a meal there would be no place to eat it. I am a proud veteran and 'support our troops', however the government has booked many rooms in many hotels in Sierra Vista for the military who I assume are here to help with 'border security'. When I was in the service I dined in mess halls with hundreds of other service personnel. At this point in my life I'd prefer to dine with my wife in a quieter atmosphere. Towneplace Suites had assigned us a room on the first floor between two rooms occupied by soldiers. Not all that serene. Fortunately we did not get to stay at Towneplace Suites by Marriott. When we pointed out to the befuddled desk clerk that our room was not what we had booked, and produced a written receipt documenting that, confusion ensued. After a long period of whispered phone conversation, there was 'nothing' they could do to make it right except offer a free bottle of water. It was quite late by this time but we were extremely lucky to be able to book a residential suite at the nearby Candlewood Suites, a lovely, spacious place which we highly recommend over Towneplace. We will never go to a Towneplace Suites by Marriott again. Do they even know what the word 'suite' means?