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The room was absolutely filthy. A dead cockroach in the fridge. A few other bugs here and there. Toothpaste on the walls. Food spilled on the ground. A shirt sticker from a previous guest in the bed. Thumbtacks left in the wall from a previous guest hanging something up. I brought it up to the front desk. He wanted to know what “my ask” was. I said that I was not trying to be difficult just thought I should bring it up. He said he would pass it along to the manager so he could bring it up to housekeeping. I found out from a colleague the next day that that was the manager I was speaking with. Next day, I come in and my bed is made ok, but the rest of the room is in the same condition. I bought wipes across the street at target to clean myself what I was using most. Room 109 in case anyone wants to know. I also called in one morning when kids were playing basketball at 7am. (i had gotten in after 12 from a late flight the night before) and asked what time the sports court right outside my window opened. Front desk said 7am so I let it go, because those are the rules I suppose. I walk out later and the sign on the court says it opens at 9am. So I guess they just didn’t want to address the issue? Absolutely stay. Frustrating because this is the most convenient hotel for some work that is likely to happen yearly for 30-50 workshop attendees down the street, but we will obviously not stay here next time.

unfriendly welcome and departure, no personality, no TV guide in the room, no Do Not Disturb sign in the room, tried breakfast first day, not enough syrup, OJ was very watery, not much of breakfast variety second day and third day waffle batter were bad, no OJ, dry toast, a couple apples and oranges printer would not work with PC in business center. Total disappointment

We picked this hotel for 3 main reasons - 1. it's location (close to UNT, Denton), 2. they had a suite that had 2 full bedrooms each with their own bathroom and doors that closed, and 3. all of this at a very reasonable price. There were pluses and minuses, and in the end I think because of the availability of the two room, two bathroom suite, and the friendly staff we are likely to return. First, the Cons: 1) The room wasn't the cleanest we've stayed in. There were a couple hairs still visible in the bathroom (in the shower and on the bathroom floor), the door to the bathroom was obviously dirty, the lower cupboards in the kitchen had splattered food dried to them that I scrubbed off when we arrived, and the tiled kitchen area needed swept badly. It always disappoints me when I see a dirty hotel room. I feel like even if your property needs an update, could use some paint or newer carpet or has some askew wallpaper, the easiest and best impression you can make is by presenting a clean room to your guests. 2) I got up to use the bathroom in the middle of the night one night and found a millipede crawling on the bathroom floor. I get it, Texas is warmer and wet. I killed it and flushed it, but still not something you're excited to see. 3) The third morning we were there, they basically ran out of food at breakfast or, at the very least, they could not keep up with the extra people. According to their front desk, they had a full house the night before and they must have been short-handed for the breakfast food shift. I understand that this was a holiday weekend, but I don't think that they planned very well. 4) The hot tub, which was the 2nd most important reason we chose this hotel, was empty and non-functioning. If we would have known ahead of time, we may have chosen to stay elsewhere. It was disappointing. We were also informed by other guests that the indoor pool water was very cold. So, we didn't take a dip in there, either. 5) The dishwasher was seriously loud when it ran for the first 30 minutes or so. We tolerated it, but in that small of a space, the sound was amplified. 6) The fireplace wasn't working. According to the front desk, all of them were unusable and would be updated in the future. This was another reason we chose this hotel. It would have been a nice feature to take the chill out of the rainy days and added to the general comfort of the experience. Again, it would have been nice to know ahead of time. Pros: 1 and 2) Having the two bedrooms with doors that close and each with our own bathroom was A-MAZ-ING! Each room was arranged slightly different. One bathroom had more counter space, one bedroom had slightly more walking space. No one could complain about dad's snoring or sister talking in her sleep. If you got annoyed with each other, you could step into the other room to watch TV and shut the door. There was even a pull out couch in the living room, if you so desired. 3) The table was big enough

A colleague and I missed a connecting flight from Dallas to Sydney because of issues with an American Airlines flight. We were provided with a voucher to stay for the night and got in at about midnight. The night manager was really helpful and generous, and offered us coffee and water while we spent an hour in the lobby trying to sort out flights for the next day. The hotel is immaculately clean, bed was comfortable, breakfast really nice, and all the staff really friendly. It all made what was a very stressful situation much nicer. Highly recommended if you need a place lose to Dallas Fort Worth.

We stayed at this hotel along with family and friends as part of a wedding celebration. The hotel was clean and comfortable. We loved the fire pit for evening gatherings. There were lots of restaurant and shopping choices nearby. The breakfast was pretty typical. Cons: no in room safes and the refrigerator would not stay on longer than two hours without continually resetting it. Overall, it was a good experience!

This Hilton Huiting hardware facilities are relatively new and service management is in place. The rooms are bright and bright, the internal facilities are positioned for mid-range family outings, refrigerators, microwave ovens, pots and pans are all available. Parking is free. Close to Dallas nucleic acid detection point, Realtime labs 7 minutes drive. Breakfast can be taken back to the room, late check out until 12:30 at the latest. Overall maintains the consistent standard of the brand!

Used to really like this property because of their Bistro -- breakfast to order, dinner available & bar. But breakfast is now same as previous free continental offering, yet you have to pay. No dinner or bar service. Rooms are tired and need upgrading. Water was hot & hotter even in toilets -- no cold water in our room. Air conditioner is old style window unit and thermostat was off by many degrees so we had to keep adjusting it. One of two elevators did not work --- same last time we were there. Employees say hotel has new owner and remodel is coming starting in November --- certainly due! Staff was very friendly and helpful. Will try this property again after remodel is complete --- maybe in the spring of 2022.

Booked several rooms here because we had a family wedding nearby. The service was exceptional. Staff was friendly and extremely accommodating. Facility and rooms were very clean. We booked junior suites and I was surprised at how tiny the living room part was. We made it work by using the lobby to sit and visit. The breakfast buffet was mediocre. It is what I usually see for an included breakfast. I paid well over $100 for four adults and five kids. The cashier offered a discount without me asking which was appreciated. It was convenient, but if you have time, have breakfast elsewhere. All in all it was a good stay.

I have stayed at this location many times in the last 4/5 months. The first time we got checked into a room and immediately saw a ton of cockroaches. Told the front desk, who was super apologetic and switch us rooms on a different floor. We get to the new room to check that room out and our key didn't work..... So back down to the front desk. Once again, the guy was super apologetic and fixed the room key. Finally got back up to the room, the room key worked this time, no cockroaches to be found, and the bed was super soft! Since that first stay we have always had great customer service, great rooms, and great room prices (thanks to Booking.com)!! Would highly recommend this hotel! Right next to Interstate 35 and right next to Main St in Lewisville. I would say it is perfectly in the middle of Lewisville and not to far from most of the attractions in the area. It is also right across the street from the local hospital. The outside of the building is a little run down, not to bad though but the rooms have been beautifully remodeled!! They just need to remember to turn the light on for the guest.... 🤣🤣 This hotel is definitely a 5+ star hotel!!