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The hotel room was clean. I was happy overall. The first night someone tried breaking in our car, thank God my husband was outside smoking and yelled out to him. He drove off in a car. It’s dark at the back of the hotel. We assume the randomly check to see if cars are unlock to rob vacationers.

I'll be the first to admit that when we are traveling and simply sleeping, showering, and moving on, we don't look for/want high end motels. That being said, I DO expect clean and maintained. This motel was neither! Fortunately we were only there for one night; if we had needed to stay longer, I would have packed up and looked for someplace else. Pictures should speak for themselves but the lack of attention here has clearly been going on for some time. Dirty, paint-chipped walls/doors, rusted fixtures, burned sheets and carpet, broken lamps, torn curtains that were only partially attached to the rod, disgustingly dirty and torn shower curtain, dirty outlet covers...even the sill of the tub and the floor around it was dirty making one wonder what kind of cleaning takes place here if any at all. We had to leave a $10 deposit to have the TV remote. That, too, we believe, says something about the overall condition/management of the place.

Hello How are you? I would like to share my experience at your hotel. When we arrived at the hotel we were delighted, we thought the golf course was beautiful, the room was super spacious, we loved it, our room was 206. But we closed for 3 nights, on the last day we agreed to go to Universal and pack our bags to go back to Miami. We were late and left the hotel at 11 am, when we saw that there would be no time, we thought of extending one more night. We got back to the hotel at 9pm and to our surprise there was someone else in our room. When talking to the receptionist she told us that we should have checked out by 10am and that our things were collected and placed in security. I wondered, why no one called if they had our phone details, when they saw that it was 11 am and we were still in the apartment, why no one called us?? Why weren't we alerted? I went to get our luggage together with one of their employees, when I got there our things were all placed in bags, all thrown away. I started to check things out, but I felt super coerced with 3 security guards looking at me, with clothes and panties thrown everywhere. I ended up saying that I would check better when I arrived at the other hotel, as I felt pressured to open my things in front of three men. Arriving at my other hotel, I went to check things out and found that several things were missing, my personal hygiene, my lamer creams, my AirPods Apple, my Chanel perfume, my hairdryer, my curling iron. I called the hotel and they said no. couldn't do anything, they didn't even try to look, they just said it wasn't there. Honestly, I was completely displeased with the hotel, I felt super ashamed, because they treated me like a criminal, the way they treated it looked like I hadn't paid the hotel bill, and on the contrary I wanted to close one more night. I wanted you to know what happened, because the way you treated your customers is very sad, I will certainly never stay at your hotel again and I don't recommend it to anyone else. I'm taking legal action in this regard.