Hilton Cleveland Downtown Reviews

We stayed here for the location to the huntington convention center. The room was clean and fully stocked for our stay. The beds were very comfortable. The rooms were quiet and the view was great.

Great location

The hotel is good, the price is a little expensive, but not by much…

Nice 👍! Good location and clean!

The surrounding environment is very good

very good in every way

Love the location, we always clean when we arrive and we saw no signs of lack of cleaning (except the windows) those were dirty with smudgy handprints - yuck but we were not touching those so it didn’t bother us. Loved Bar32 and Eliot’s Bar and the convenience shop was awesome for those last minute cravings. Every member of the staff from Valet to concierge to servers and bartenders were very attentive and accommodating. Even when they didn’t have what we asked for they still tried to make it happen. There was a small snafu at Bar32 but both management and the bartenders dealt with it very discretely and professionally. They didn’t engage the woman who was being argumentative and they addressed the person who was causing trouble. We love staying at the Hilton - thank you for a memorable weekend.

Overall our stay here was subpar and the room was pretty dirty (and also in rough condition). There was weird black stuff all in our toilet, lamp shades had stains, and ledge near the tv was in rough shape. The valet took forever every time (not to mention it’s not complimentary when staying at the hotel) and every encounter with a staff member was pretty short/unfriendly. I wouldn’t really recommend this hotel if you’re staying in the area

I really loved this hotel at first until there was either mold build up or dust build up on the vents and walls. I notified the front desk and they just said they will talk to housekeeping.

The heating unit in our room did not work properly, also we waited 30 plus min for valet to get our car in the morning,...

Great location, easy check in and checkout, great 32nd floor bar with perfect entertainment. Nice breakfast buffet.

Nice entrance. Cool moss wall. Amazing mini-store in the lobby with ATM and self checkout.

Everything was excellent except the bed seemed to be worn and was uncomfortable. I stay in this hotel a lot and this isn’t normal for the rooms here so maybe this one just needs replaced.

Let me start by saying we wanted a nice nights stay being my fiancé has a Cancer Center appointment at Cleveland Clinic the following morning. We specifically picked Hilton Downtown Cleveland to insure a wonderful stay. King size bed was terrible and worn out. Pillows lacked as well as the frame of bed itself leaning! Areas of rugs in the corners and around bed where bulky vaccum won’t fit was covered in dust and literally a different color. An untrained eye super noticeable. The property boasts of its three restaurants and restaurant/bar that are in house. All 4 were CLOSED on our stay Monday 1/22/23. We were briefly in town for a Cleveland Clinic doctor appointment so we were very dissatisfied at this point but overlooked and DoorDashed food! Upon wake up, my fiancé and I were noticeably stiff and sore from bed. We quickly got ready and gathered our things to leave asap. Called down for Valet at 9am and they said 15 minutes. Walked down to lobby and still waited another nearly 26 minutes for our car to arrive from Valet!! This lengthy wait for our vehicle almost made us late to the very doctor appointment we traveled 6 hours one way to attend! Steaming would be an understatement. Paid Hilton Hotel price for a Motel 6 accommodation room and treatment. Sub par. The campus and premise of the hotel itself were nice. This is my only compliment whatsoever. Highly dissatisfied and want a refund.