Guest User
December 1, 2023
We stayed with you from 6th -10th November in room 1 as a surprise break for my husband’s 65th birthday. The food we had at breakfast and the one dinner that we had was absolutely delicious. All the staff we came into contact with were lovely. We thought we would bring a few things to your attention in the way of constructive feedback. Unfortunately the housekeeping left a lot to be desired. On arrival we noticed that we had one very small bottle of bath gel, which was really only enough for 1 person, your description describes toiletries being in the room. We were disappointed to find that, on our return from a day out on the second day, no body had been in the bathroom at all. The towels were left where we put them, the sink had not been cleaned and we were not given any more bath gel. Also, there was nowhere to put anything in the bathroom, just one glass shelf to put all our own toiletries on, no towel rail by the sink and the bath towel rail was the radiator, which then made the bathroom cold. The bed had just about been made up, the cushions were left on the floor and the extra blanket was just left in a pile on the floor. Leaving the binoculars in the room was a lovely idea but when I went to use them, they cannot have been dusted for months. There was a huge amount of dust in the lamps and also in the radiators. We were also disappointed in how cold the building was. The use of extension leads with electric heaters in the room, did not make it very comfortable, or homely. I did read in your response to a comment last January, that your boiler was broken. I’m assuming that should have been rectified by the time we stayed with you. Although breakfast was lovely it was really cold sitting in the restaurant. The one small electric fan heater did not do much at all, we wondered why the heating wasn’t on.