Residence Inn Concord

Never got the room i ordered and on top of it the tv never worked and they only wanted to move my room at 12am at night this is unreal. Had my daughter for one night of the stay and she ends up having no tv and honestly wish i never spend the 400 dollars on this stay because it was by far the worst wver!

I specifically chose the suite for the pull out bed. It was unusable. My daughter could fill all of the springs and wires. They brought us a rollaway bed which was just as bad. She ended up sleeping on the couch Not the pull out bed.

E-mailed me the day before my reservation that had been scheduled for a month that due to unforeseen circumstances they couldn’t give us the executive suite that we booked. Unforeseen circumstance: Overbooked the hotel… They offered us a 1 bed suite at a discounted rate but explained traveling with teenage daughter and her boyfriend hence the reason we also ordered a cot. This would not work. They then offered us (2) 1 bedroom suites. Explained that again, this would not work as not leaving 2 teenagers unaccompanied in their own hotel room… All these negotiations occurring while I’m at work and had to leave a meeting to deal with this… Finally after about 2 hours we were notified that we got our original room back. I asked for a discount on the room due to the inconvenience and was told the GM wasn’t there on Friday but they would note the reservation so the GM can review. Got to the hotel to check in and was denied any discount and the reason was because they were fully booked… Got to the “suite” and was immediately disappointed. We stayed here several years ago on the 1st floor for a family wedding and it was beautiful. This “suite” was on the 3rd floor. It was dark and dreary. The sofa pillow had a rip in it. (See photo) The ice maker made 6 pieces of ice and would not make anymore. They never delivered the cot. The TV in the living room did not work. Someone was sent up that was very nice but she could not help. Said she would send up maintenance in the morning. It’s 9:13 am and have not heard anything. Figured out on our own that the circuit kept tripping when the air conditioner and the tv were on at the same time. So, either swelter in the heat or watch tv… There was dust and holes in our headboard of the bedroom.(See Photo) There was a hole in the carpet of the bedroom.(See Photo) The bath tub had pink soap scum ring around the drain and in corner.(See Photo) The wallpaper near the tub is peeling.(See Photo) The shelf above the toilet was all faded as well as the shelves in the vanity area.(See Photos) For what we paid for this room, this was very disappointing. This whole experience was not a pleasant one.

Kind of disappointed in my stay. The employees were friendly and professional but the condition of the hotel was a bit shocking. I’m a titanium BonVoy member so I stay in Marriotts a lot. When I checked in Corey was very friendly and quick to get me in. Since I had meetings the next day at the lottery commission I just went to the room and crashed. It wasn’t until the next morning I really noticed the condition or the room and the amenities. Everything was either dented chipped or scratched. The couch cushions had seen better days. But the biggest issues were in the bathroom. First the bath gel was empty and the conditioner was crusty and plugged up. Then there was the condition of the towels. They had been used so long there were threads hanging off all of them, thin and ripped. I shared my experience with one of the state employees I met with that day and she suggested I write to the owner Steve Duprey who I guess also owns the Courtyard, Fairfield and new Tru. Let’s see how the management responds.

I am usually really happy with the Marriot properties that I have stayed in, but our room was unfortunately not clean. Please see pictures. There were smudges and stains of various kinds on the dressers, floors, closet doors, bathroom doors and walls that were disgusting. One example included. The property manager needs to do a much better job of overseeing the cleaning process.

Perfect place for a weekend of taking classes. I had my own food, ability to cook as needed, lounging in the evening and a very comfortable bed. The sofa wasn’t the most comfortable but served the purpose.

We were in town for a show at the local arts center. We were very pleased with how large and comfortable our room was and value for the price. The breakfast in the morning was also better than could be expected.

Very outdated. Room was sp****. Only half roll of toilet with no replacement. Had to go to front desk in early am to get a roll. Stains on wall next to kitchenette. Felt room could have been cleaner. Dented refrigerator. Was not recognized as a Marriott Titanium member, however staff was polite. Not up to Marriott standards! Homeless encampment nearby.

Comfortable and spacious room. Nice kitchen, though didnt use. Convenient location and plenty of parking. Hallways had a funky odor. Also, the elevator was not functioning (not great if you’re on the 4th floor). That maintenance issue needs to be communicated to folks with reservations in advance of arrival (which it wasn’t).