Condado Palm Inn San Juan, Tapestry Collection by Hilton

The service from the hotel staff was very disappointed, especially the lack of courtesy from the front desk.

Trust me it’s worth the money I loved it and thank you Isis for your beautiful hospitality when you book your stay front desk ask for Isis she’ll take great care of you as far as housekeeping as for Carlos with the blonde hair there’s a lot of Carlos‘s lol

Genesis, at the front desk, was very helpful & friendly, i would recommend this hotel to anyone interested staying in the Condado area. It is close to the beach & many restaurants, nightlife attraction. The staff was always quick to help with any request.

Aidan was great help at the front desk! Pool 24 is open 24 hours which is wonderful. Close to lots of great food and shopping. Scooters around to get you anywhere else you may need . We went all over! Would easily stay again, especially for the price. Had a wonderful time !

The room very clean staff was wonderful and helpful Adan was a doll definitely recommend this hotel, the breakfast amazing the pool water was amazing , hotel very clean love that it’s close to places to eat and the beach and a Walgreens for anything we might need last minute

Every staff person was great from desk to breakfast, from check-in to obtaining a taxi to the airport. Especially helpful was Juan, who was at the desk for the check-in - and provided an upgrade to a higher floor with an ocean view. Also, close to good restaurants and stores, including a lovely health food market a short walk from the hotel.

I wouldn’t stay here again. The beds were comfy enough but the hotel is old and in need of some serious work. There are not two pools but one and it’s small, old & dirty. It is def not worth the resort fee they charge and the tiny pool is the only amenity they have. The breakfast is not up to pay with Hilton and def not worth $21 per person. It is barely worth the $6.95 upgrade charge as a diamond member. The hotel front desk staff when we checked in were great but the morning staff at the desk and in the breakfast area were rude and not welcoming at all. The ac in the room never got below 74 degrees which made for a hot hot day and night sleep for us. It’s overall not a great choice for a stay in San Juan.

The service was excellent! Genesis and Frances were great and very helpful. We arrived before our check in time, but they were able to get us a room right away. Our room was clean, the bed was comfortable, and the view was amazing! We had a great experience here.

Please do yourself a favor and do not stay here. Both of the rooms we booked had roaches and we were not cleaned properly despite us requesting housekeeping come clean the floors. This hotel needs some serious work. It is very work and dated. I wish I would’ve listened to the other bad reviews. We had a 4 night stay and checked out after 2 nights. We were refunded for those 2 nights we did not stay. After checking out, I received a call from the hotel stating they would call Priceline to refund me an additional night. Of course this never happened. This hotel was a waste of money. We ended up checking into the Marriott and had a much better stay. DO NOT STAY HERE.