Condado Vanderbilt Hotel

The facilities are beautiful, as is the view. The team in the restaurants were hospitable and did their jobs really well. It's in the center of Condado, so great restaurants nearby, and an easy Uber to Old SJ. The rooms & service there was different. We went with our son, so I booked a suite (as a splurge). When we got into our room, it was a wonderful room, but there were a series of maintenance issues. The phone didn't work. The table was uneven ( I used a thick wedge to stablize it). Curtain rods were broken. Additional smaller things. I talked to a person on our floor, they said they would fix it. It didn't get fixed. After 4 days I ran into a manager who asked about our stay. I told him, he took detailed notes. Nothing happened. Never got fixed. We were supposed to have butler service. The butler sent a text after we'd been there 4 days saying to let them know if we needed something. We never saw him/her. I suspect a normal room would be fine there. But pretty disappointing considering how the Commodore suite was marketed - I think we would have got better service at a chain hotel.

Great hotel

Such fantastic accommodations. All the restaurants were excellent! The location was great…we walked to Old San Juan and back twice. They kept our room clean and supplied with complimentary water and snacks—even had turn down service with sweets left on the nightstand every evening.

Perfect day! Loved the view and the feel. The hotel was super and the food

Fantastic vacation! Hotel and staff were awesome! If we return definitely staying at the Vanderbilt!

Terrible customer service. Non-responsive staff. I will not stay here again and I travel to San Juan quarterly for work.