Verified traveler
January 1, 2024
Upon arrival at check in time of 3pm we were told our room was not ready as it was still dirty and being cleaned. We had to wait another 20mins, which was interesting as there were hardly any other guests noted as the parking lot was practically empty & the hotel looked almost vacant. Upon day of departure we went out to breakfast but had taken our belongings with us but left our refrigerated food items stored in the in room fridge. Upon our return at 10am our room was already being cleaned and all our food had been tossed in the trash. They assumed we had “checked out”, as there were not personal belongings present. It is ironic we couldn’t check in due to room being dirty but yet we hadn’t formally checked out and our room was already being cleaned. We told the desk staff not a good process to just assume we checked out. They need to implement some process whereby maybe the guests should leave their key cards in the room so they know whether or not guests have checked out or not. Next time lesson learned for us, to possibly leave the Do Not Disturb sign posted so our room will remain ours until we actually check out.