Extended Stay America Suites - Akron - Copley - East

Needs updating and through vacuuming under beds. Furniture not pulled out to sweep behind and under.

When I checked in I was placed on the 3rd floor, so I asked which way is the elevator? He said, oh it's broke, needless to say I was VERY unhappy. I had to carry multiple bags and items up 3 flights of stairs and I am 60 yrs old. If it doesn't work, it needs to be put on their website. It was down for the entire week that I was there and I doubt that's it's been fixed. I am still pissed when think about it!!

The man at the front desk was beyond rude. I had until noon to post for another night. He called me at 1150 stating i needed to leave or he was calling the police. He was a grade a a$$hole.

It was okay for an overnight stay and a get away. Very friendly and helpful staff. Outdated a bit

Whole hotel reeked of ****, and had a dirty feel to the air. Outlets were pulled out of the walls in the room. Walls looked like they had things thrown at them because the drywall was damaged in multiple places. The sink and vanity were dirty. Bed was hard as a rock, the room felt damp, and the breakfast was dismal at best. We booked the room for 10 days as a fall back in case our house wasn't finished by the date we had to be out of our current place. We only ended up needing the room for one night, and the staff and manager were extremely rude, refused to check us out, regardless of the change in our living situation. Not to mention the theft of $600 for them refusing to refund the 9 unused days. This is absolutely ridiculous, and unprofessional. Would NOT recommend them at all.

it was very apartment like setting then it was playing and I had no problem with the staff with my request