Brian
January 23, 2024
This is a beautiful property with a fantastic view of the harbour. Unfortunately, the heat was not working in the suite, and I ended up wearing my down jacket to bed at 1:00 AM. After more than 50 years of staying in Hotels I would have to say this was my worst experience ever. I know that things happen, but the staff was not sympathetic to my experience and made it sound like it was my fault that the heat did not work. After discussions with the General Manager, she finally conceded that I should not have to pay for a $350 room with no heat.