The hotel and the grounds were lovely. That is the end of the positives. Check - in was not smooth. We were told virtually nothing of the hotel and its amenities. We booked the sauna (which is wood fired by the lake - lovely.) However, they lost the booking, necessitating a lengthy delay in my sauna. We went touring the next day and on our return late afternoon, the room was a disaster. They left dirty coffee cups wine glasses, had not vacuumed...There were packets of used sugar... left. I took photos and showed them to the only person at reception. i also around the same time met up with the manager and expressed my concerns and issues. He said i am sorry. And that was the end of the response to the poor service we received. The day we left, we arrived at the opening of breakfast to a flustered Greeter at the restaurant. He informed us that he had no chef and he could offer cold plates. We then left the restaurant and checked out. There was noone to assist with our very heavy luggage and we had to carry them down the stairs as there is no elevator. The hotel has poor management. Our stay was a disaster.