Hotels near Plaza de las trece rosas, Cuenca De Pamplona - Pamplona

This stay was a mixed experience for us. We spent two nights here and used garage, breakfast room and had dinner both nights. The breakfast was fine. The staff on reception very good. We had the set dinner and found the service a little unrefined. A Tv was in the dining room where the seemingly owners an elderly couple sat down directly in front of TV to watch a football match and have their dinner. Other guests apperared to fine this unusual and yet quaint. The food quality was okay. Our room had an electronic lock that infact did not lock but you could open without our key. We reported to reception and host showed us how to lock dispite the fault. We tried and tested it worked. The next day we discovered the cleaners had cleaned the room they obviously did not know how to lock it and the door was open. A little disapointing with our items inside. the garage was large and 10 euros for the evening. There was a very mixed range of guests in the dining room, some called in passing. Location from the city a reasonable long walk a bus did stop 500mtrs or so from Hotel.

Nothing to say beautiful hotel very good hostess even with difficulty speaking French has given the best innocent cleaning luxury is at the meeting. The amazing breakfast is nothing missing I'll be back there without problem Thanks more than we had offered a room to my grandparents they were wonderful

el hotel está muy bien situado. las habitaciones bien y amplias. Y limpias.

This was a lovely hotel. Rooms were very comfortable and in a great location to walk around Pamplona. We were on a group tour and our included meal for dinner was absolutely terrible. Salad as a starter was bland, main course was some form of re formed/manufactured chicken in bechamel sauce in bread crumbs with two boiled potatoes that looked like they had been wacked with a hammer, tasteless. Dessert wasn’t much better, some type of yoghurt which didn’t taste very nice with what I think was frozen, not fresh tasteless fruit garnished on the top. Most of the group left most of their food. We were put in a separate room which wasn’t very inviting and I felt like a 2nd class citizen compared to the other residents. Breakfast wasn’t much better, we were put back in the separate room, limited selection of food compared to what was being offered to other residents. The hotel and the tour company we were with need to address this issue as it was an absolutely awful experience.

I made a booking for the San Fermin festival through their website for 3 rooms (we are a group of friends going together). One main reason we chose this hotel is because they only required a credit card in case of no-show, and the reservation said payment would be collected at the time of check in (July 7). Well, weeks after the reservation, without warning, they charged my bank account nearly $2000 US and said that's their policy for the festival (but nothing was indicated on their website). In fact, this is what my confirmation email says: CREDIT CARD DETAILS Your credit card won't be charged this amount (payment is to be made directly at the hotel on the day of arrival), unless you have booked a non-refundable rate or if stated otherwise in your rate's terms and conditions. In the event of a no-show, you will be charged a certain amount depending on your selected rate's cancellation policy. They refused to honor the terms of the reservation and caused my account to go into insufficient funds. Luckily, we were able to cancel and book at a different hotel. Horrible bad impression to leave on a guest. I get that you're expecting a full house but you cant change the terms that were agreed upon just because you feel like it.

Our first stay in this hotel on our very first visit to Pamplona. Coming in after a long journey and arriving late in the evening, check in was quick and easy, and we moved to our room. First observation.... - Decent size for two people, however less space for large suitcases - Bed unstable and moves, base of the bed is not heavy and therefore when you lean or slide it moves - No dustbins in the room - No tea kettle and tea in the room - Pillows uncomfortable, no choice The hotel has a great location from where there are several buses and taxis to city centre and other places. University of Navarra is walking distance. Quite a few restaurants and cafes in the surrounding. The Hotel also has a Europa Car desk. Due to COVID-19 limited services like everywhere. I was able to use the small business centre for work. MOST DISAPPOINTING - PATHETIC INTERNET CONNECTION in the room. I tried three connections and none of them would work in the room. We had to always sit on the floor near the door or come down to the lobby. For this reason alone I will avoid this hotel in the future. It was a struggle for 6 days. Breakfast has two menu options. One large around 13.50 Euros and the other smaller approx 8.80 Euros. Not sure why the breakfast cant be added to the room. Breakfast spread is quite good. The Kitchen is flexible, we wanted eggs instead of ham and it was catered. Washroom has a big old style plastic dustbin enough to pack a suitcase......toiletries are not of superior quality, leaves skin dry and the bath gel is very hard on the skin. HK is kind of ok, room floors are not cleaned everyday, leaving dust, hairs on the floor both in room and washroom and had to be specifically mentioned at the front office. Front office was very helpful with queries and print outs, etc. The lady in the morning and Enrique deserve special mention as being very nice and helpful. At the same time there was one very rude, misbehaved and arrogant front office staff (male) who answered rudely the phone. When he was asked that it was already time and breakfast was still not there, he had the cheek to say it was still not time in his watch. I dont remember the name but he should not be allowed to be part of reception and customer contacts. Overall it was an ok stay, had it not been for Enrique and the lady in the front office, we would have perhaps checked out mid stay. Hope services are improved and surely the hotel can do much better. Thank you.

A one-week rental during San Fermin Festival served my husband and I very well. The efficiency kitchen was super helpful due to the length of stay and not wanting to walk far to a tapas place. However, pillows were non-supportive and seven kitchen items listed on the inventory sheet were missing. Had to wait one night for an extra pillow, never got the missing kitchen items and therefore had to function with only two drinking glasses. they ask guests to take out their own trash! After a couple of huge rain storms, we heard loud dripping within the wall behind our bed near our heads. Virtual reception apologized for the inconvenience but noted that was the way the building was constructed. We had to move our bed to an opposite wall and rearrange side tables. The fact there is no one in the facility helping guests in person with any regularity added to the frustration. ”Virtual” reception is a big failure. Also, there were so many blinking safety lights we had to cover them with stickers to get a good night's sleep. Crucial since hubby was running with the bulls early in the morning!

The hotel is very beautiful, quiet and comfortable in all respects. The bed is a wonderful and very rich breakfast. Unimpured cleaning. I will certainly return to my visits to Pamplona for work. The charming staff.

The official website of the hotel shows some photos of the rooms, but when you arrive at the hotel and you are allocated room, it seems that it has nothing to do with the photos. This is because the 1st floor rooms are older, and therefore have a older furniture. In our case, it has not the furniture baggage support to open as it appears on the web, older bed head, older box than on the web photos, other apps, the printing works not well, ... Totally, that surprise comes when you see the room and this is not what you had booked. And they didn't notify us when booking that there were such rooms other than those published, because if they knew, we would not have booked this hotel. We called the same afternoon in the reception and a very friendly girl who cared very properly changed us from the second day. The new room at 2ª plant was better, but it is not that it was recently renovated, but if it was a little more to what we had imagined once surveyed on your web. The hotel was very comfortable and very comfortable.