100 Reviews
Bourbon Curitiba Convention Hotel
Centro Curitiba|1.9km from Brouwen Beer Shop
Really had one of the worst experience of my life with a hotel. My family and I planned to start 4 nights at the hotel to visit our family in Brazil. Check in was horrible, they lost my reserve (but charged me on booking.com nevertheless). Then gave us (couple + 3 kids) two single bedrooms instead of two double. They tried to make it right by giving us an extra Mattress. After hours for a checkin, we got to our rooms. No Internet connection. We had to buy mobile Internet services to work and let the kids use their tablets. Breakfast also had barely the minimum you would expect from Top hotel. We decided to have breakfast outside the hotel. Parking service was also really messy, couple of times took them more than 30 min to get us our car. Must say that all the staff was really friendly and polite, but the system and infrastructure of the hotel is really obsolete. Checkout was another nightmare, charging our expenses in another room, the lady at the front desk had to manually calculate our bill. Lost touch was, I got charged both on booking.com and at the hotel. Waiting for them to return one of the payments. If you are going with family or plan to work from the hotel, I recommend you choose another one. We won’t be returning to this hotel anytime soon.
100 Reviews