This is a small, cozy, and unpretentious hotel. The rooms are clean, with soft, warm beds and plenty of pillows. The breakfast spread is compact and just right, not overly luxurious, but comes with delicious coffee and refreshing fruit juice. The reception staff are very helpful. The location is great, close to the square and tourist attractions, and feels safe. I do have a suggestion for improvement regarding housekeeping preparing the rooms. During my first stay before going up to Machu Picchu, the sugar for the drinks wasn't refilled. And during my second stay after coming down from Machu Picchu, there was a significant amount of feces left in the toilet, with a foul odor, as if housekeeping hadn't attended to it. This area needs to be checked, strictly monitored, and the good service quality maintained. I wouldn't want this small issue to negatively impact all the other positive aspects of the hotel. If I have the chance, I will definitely stay here again and recommend this hotel.
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