Guest User
September 7, 2023
Booked two bedroom superior apar**ents and was told by the travel agent that the rooms would be close together. We are a family of 5 with three children under the age of 18. When we arrived late Sunday evening we were booked into one room in block C second floor and block A on the third floor which was a studio apar**ent, not sure how this was meant to work as we were self-catering. Approached the manager the following day who was superficially helpful in the company of other residents he suggested he would consider options such as moving rooms. But on a one to one stated if we wanted to stay together why didn't we book a villa. Found the rooms very basic ,linen was torn and worn, towels worn, shower stopped working halfway through the holiday, Handle on the front door dropped off and rooms clearly weren't designed for self-catering. As a family we had to split up and this spoilt our family holiday. Week into the holiday a party of 18 arrived with loud music shouting and putting towels put on the lounges at 3 in the morning. Despite being told this was a wite family resort. Other familys complained and one family had to shout to ask them to be quiet when we approached the manager he advised the staff to close the bar at 12 but this did not happen and was still being served at 3 in the morning. Very poor experience, would not recommend this venue for a family holiday. We regretted booking as Dalyan and the people were lovely.