This was the WORST hotel I have ever stayed in! The room had not been checked out by their staff prior to our arrival. The heater was broken, roaches on the floor, no spare roll of toilet paper and not enough clean towels.
I asked for the GM and was told she didin't arrive until 10:30. When she did arrive, she was very unprofessional and showed no empathy to try to make our visit more comfortable. She made nothing but excuses about not having enough employees, etc.
I told her the very least she should do was comp our room and she said since I paid online she could not do that. She made no attempt to give me a name/phone number to register my complaint.
I definitely will not ever stay at this hotel again.