We liked the check-in process and valet service but 3 of the 4 elevators weren’t working and the cleaning staff couldn’t speak or understand English. The floor we were on had a great ocean view in our room but the A/C was being worked on, in which ductwork was routed into the hallway, that we had to duck under to get to our room. The plus side was we did have working A/C in our room. The hotel has a lot of pluses but those elevators are enough to ruin a trip.