Yuankun Hot Spring Hotel

I rarely comment on itineraries and hotels, and I have never written such a serious negative review, but this time I can't help but express my true feelings. I hope that future guests will not have such a bad experience as ours! This is the third time I choose Yuankun. Every time I take my children to soak in the hot springs. To be fair, the hot spring environment is OK. We used to stay in a king-size bed room or a standard room on a high floor. The room of more than 200 yuan with a hot spring ticket is also OK. This time, I saw the introduction of Forest Hot Spring House, which is not bad. Based on my initial impression and trust in Yuankun, I didn't read the reviews. I thought that the room of 877 yuan a night should be very good. Who knows that I am very disappointed. The hardware facilities and accommodation experience of the room are extremely poor. I stayed in a hotel worth more than 100 yuan at the price of a high-end hotel, and the sanitary conditions are not as good as those of a hotel! The so-called forest hot spring house has nothing to offer except a private hot spring pool and yard: 1. The room is not soundproof at all. The heavy bass of the disco in the building next door can be heard clearly when a large car passes by outside. At 2 a.m., the heavy bass is still booming. The hotel front desk said that it was outsourced, and they had no choice but to ignore it. We used software to test the decibel display, and the highest reached **, and the lowest was above 60. According to the "Regulations on Urban Area Noise Standards of the People's Republic of China", the maximum limit of environmental noise in various urban areas: sanatorium area, high-end villa area, high-end hotel area, daytime 50 decibels, nighttime 40 decibels; residential, commercial, industrial mixed area, daytime 60 decibels, nighttime 50 decibels, but at almost 2 a.m., the outdoor decibel value was above 60, and the highest reached **. 2. The facilities are old and the sanitation is poor. There are various stains and scratches on the wall. There are spider webs on the bathroom door. It seems that they have been there for a long time. The floor tiles under the washbasin and the corners of the bathroom are all covered with deposited stains. 3. The fabric of the only chair was very dirty, and all kinds of oil stains were not cleaned. 4. The room was very small, with two standard beds pushed together against the wall, less than 1 meter away from the other side. We were very crowded inside with two adults and one child. 5. The wardrobe was in the bathroom! The shower cubicle was not watertight, and it flowed all over the floor. There was no floor drain in the toilet next to it, so the water could not flow out after entering, and the floor tiles were very slippery. 6. There was no shelf in the shower room, so shampoo and shower gel could only be placed on the floor and soaked in water. 7. At night, with the lights on and the doors and windows closed, all kinds of small insects and small flying mosquitoes came from nowhere and fell on the bed. A light tap left a stain. It was almost December, so a mosquito repellent was needed. 8. There was a problem with the socket next to the table, and the socket next to the bathroom was also broken. The hair dryer had to be plugged into a socket close to the ground to blow. It was okay if it was not blown, but it would break when it was blown. 9. The Forest Hot Spring House hot spring ticket is for 2 adults and 1 child, but there are only 2 toothbrushes, bath towels and bathrobes, not to mention any children's supplies. We took a hot spring bath on the night of check-in, and the bathrobes and towels were all wet. The next day, we asked the front desk to send us three dry bathrobes. The front desk replied that it was not possible. They stipulated that each room can only have two bathrobes, and they could only send two bath towels, but the bath towels were very short, and the children could only cover their knees. How to use them in 10-degree weather in the morning? After repeatedly communicating with them, they reluctantly sent the bathrobes. 10. For high-priced rooms, at least all aspects should be equal. We spend a high price to stay in a hotel, and under extremely poor conditions, we have to endure noise pollution and cannot fall asleep. The hotel outsources the venue to the merchant. Is it just to make money, not for the guests? As a hotel, you can request and participate in the basic management of the disco outsourcing venue, requiring the disco to have good sound insulation facilities, and not disturbing the residents after a certain time. The hotel can also prepare earplugs for guests or make good sound insulation facilities for the Forest Hot Spring House, or explain it before the guests check in, but none of the above was considered. We couldn't sleep and couldn't understand why we spent 877 yuan to stay in a room? ! Is this cheating consumers? ! 11. Regarding my feedback to the hotel late at night, the hotel front desk was very indifferent and told me that few guests raised opinions in this regard. When I checked out the next day, the front desk took the initiative to tell us that many guests complained about noise disturbance. Are they contradictory? Is the way to solve the problem to deceive guests? The front desk shirked the responsibility in one sentence, saying that the venue was outsourced and they had no choice. Otherwise, why don't they change us to another forest soup house not far away? Who packs up and changes rooms with children at two o'clock in the morning? Don't sleep that night. Besides, it's not far away and it's still noisy. 12. After reporting to the hotel to no avail, I complained to the Ctrip platform. I didn't expect that there was still a manual customer service reply to me at 2 o'clock in the morning. I also contacted the hotel. The super warm words touched me deeply, and within 12 hours, they repeatedly contacted us three times with a positive attitude and kept apologizing. However, the hotel, as the responsible party, only asked the room manager to call us at 11 o'clock the next day. At our request, she was asked to come to the room to check the facilities and environment in person. The solution given to us was: we could sign a room agreement price, give 4 hot spring tickets, and delay check-out until 4 pm. We were very disappointed with the result of the hotel management's negotiation. It felt like: the conditions were like this, and the price was clearly marked. You made your own choice and had opinions, and we couldn't do anything about it. After all, we negotiated with you. With such conditions and attitude, we will not go again. What are these discounts for? I hope that the merchants can actively rectify and consumers should also open their eyes.

Have been here several times. The entertainment facilities of this hotel are not bad. You can soak in hot springs and swim. There is also surfing and children’s play pool. There are many pools and they are very clean. We waited for the water to be released at 9:30 the next day and went down to play for a long time.

Hygiene and clean environment is also good. Front desk service is also very enthusiastic and breakfast options are more. Very 👍🏻

🧹Sanitation: clean and tidy 🍃Environment: quiet and comfortable 🔔Service: The little sisters at the front desk are enthusiastic and have a very good attitude👍🏻 🚗 Transportation: convenient

It’s fun, children like it very much, you can play in the water and surf, adults can soak in the hot springs, the water is very clean, and the breakfast is good, which is really good for this price. recommend

There are hot springs and surfing, which is very suitable for taking children to play. There are water slides for children. The environment is also very good, you can go to the hot spring anytime you live there ♨️. It’s fun. When I left, the front desk staff was very enthusiastic ❤️ Check in and check out were very fast. Going next time. 🚗 Transportation: Just get off the highway, convenient 🧹Sanitation: clean 🍃Environment: beautiful [Hot spring hot spring pool] There are many, large and small pools [Living with a baby] Very suitable for bringing children 【Parent-child facilities】

第一次遇到大冬天的熱的睡不着 因為太熱開了中央空調 小朋友本來就發燒，室內温度一直29度 且沒有一絲絲風 熬到兩點，實在難熬 打了總枱電話 來了箇中年女服務員 她調了幾下，説中央空調就這樣 我問她怎麼辦，她説中央空調是這樣 或者白天再喊人看看 又再次打了總枱電話 總枱小哥哥説換一間空調好的房間 凌晨兩點多，揹着娃娃換了高四層的房間 最後居然是31度 簡直糟糕的體驗

朋友推薦的酒店，奔着温泉而來，但是確實很失望，8點左右就兩個池子開着，另外因為我住店，但沒帶浴巾下來，問他們温泉房間的工作人員要浴巾，説我住店房間有，這些要給外來的客人用，我挺無語的，第一次泡温泉遇到不給浴巾的，雖然她們説客人多浴巾不足，那這也不是理由吧，如果你們接待能力有限，就限流好了。跟我住不住店有關係嗎？ 衹能用，這就僅僅是縣上的酒店，不能要求更多了來安慰自己了。 因為訂的親子房，整體不錯，但是對大人不友好，沒有化粧鏡，不方便，凳子幾乎也等於沒有。 過年價格翻了幾倍，近九百的價位也不便宜，請也注重一下品質和服務吧！ 整體給個一般吧。

春節期間，價格基本上是翻了一倍 位置很好，就在高速路邊 得天獨厚 當天到的比較晚，所以也沒有仔細的看周圍的環境 服務： 服務還是不錯的，用完早餐遇到的工作人員很熱情，也比較健談 早餐一般，品種不多，當天早餐是到10點，但是前台的工作人員似乎是不知道的 9點15左右，牛奶和果汁就空了，而且到用餐離開，都沒有進行補給 衞生：房間衞生比較堪憂，浴室地漏上全是頭髮，應該是上個住户用了，沒有清理的，椅子上也是頭髮 其它就還可以