La Residencia, A Belmond Hotel, Mallorca

Beautiful hotel in a picturesque mountain setting in Deià. Although it is 5 star, the atmosphere is relaxed and the staff are very friendly and couldn't do enough for you. Lovely pool. Not suitable for those with mobility issues as there are steps everywhere!

I have wanted to stay at this hotel since Richard Branson owned it nearly 20 years ago! Perhaps that meant I had too high expectations which would inevitably lead to disappointment. The arrival process is not very good - a single car entrance and then we were taken to the Miro indoor cafe and told this was reception (when clearly it wasn't). We were left waiting for our drinks when really we wanted to go to the room. We were upgraded which was lovely but frankly I would have been very upset if I had paid the going rate for our room with a terrace as it was quite gloomy. Unfortunately the outdoor terrace had a lot of broken glass on it which had to be thoroughly cleaned and was not a good start to our stay. Our room had a very high bed which sank in the middle and would have been difficult for anyone with mobility issues. The room was noisy as it was near the lift and in the morning there was a loud sound of crashing glass like a recycling area above the terrace. Breakfast was very good although it was a shame that due to poor weather we ate inside. There really isn't much to do in Deia unless you enjoy walking. We had dinner at Cafe Miro which has a lovely terrace overlooking the village - prices are high with a cappuccino at 12 euros and a hot chocolate at 10 euros.

The most beautiful breathtaking hotel!! EXELLENT service!! Outstanding food, drinks and views. You feel so welcomed the second you get there, everyone is so friendly and welcoming. would love to come back again. Definitely, one of the best hotels I have ever been...

The property was meticulously designed to extend a warm welcome from the moment you step through the entrance. The staff exudes professionalism and warmth with their genuine smiles and attentive service. The pool bar not only offers excellent service but also boasts a menu filled with delectable options. A special mention goes to Pedro, the Brazilian waiter who serves both at the pool bar and during breakfast. His exceptional service truly enhances the experience!

Overpriced and under delivered…Too pretentious. Great location but there are better options. The staff are actually very nice in the bar and restaurant… bur the quality of the food and beverages was not even close to the prices they charge. You can do So much better for this type of price. Sorry to say.

From the moment you arrive to the moment you leave you know that you have found some where special. On arrival there are drinks on the beautiful terrace over looking Deià and the Tramuntana mountains.Your luggage will already be in your room and you are ready to enjoy everything the hotel has to offer. The pool area has been remodelled and the new loungers have a sophisticated Mediterranean vibe. Lunch at the pool restaurant offers a new menu with lighter options to appeal to everyone. Cafe Miro and El Olivo also have new menus and each and everyone offers excellent customer service and a delightful ambiance. The gardens are beautiful and the housekeeping probably the best we have experienced. The concierge team are essential to help you with restaurant bookings , taxis and other excursions. It’s important to book in advance of your stay so that you are not disappointed. The hotel itself offers many activities but do visit The Poets Walk and try some of the new daily activities such as the olive oil and cava master classes, vermouth tasting and mindful meditation. The management team and staff led by Thomas Moons are very visible and will ensure that you have a truly wonderful stay.

The staff here really make the difference between an excellent hotel and an outstanding hotel. The restaurant staff in the Miró restaurant were exceptional - Charleen was our waitress most evenings and her recommendations were most welcome! Receptionists and the front office assistant manager, Luis, ensured our stay was an unforgettable one! Thank you for the memories! We will be back next year!

Since the Covid pandemic curtailed our travels we have concentrated our attention on Europe and the unique collection provided by our favourite hotel group BELMOND. We completed our journey of all the Italian hotels and those close by in Madeira and Mallorca. It is fair to say we would never have visited several locations had there not been a Belmond hotel there. This is particularly true of La Residencia as we visited north west Mallorca over twenty years ago and never thought we would return. My goodness it is worth a return trip for so many reasons. Gardens…….exceptional as with all Belmonds. Staff……….exceptional as with all Belmonds Accommodation……..exceptional as with all Belmonds. Cuisine……. exceptional as with all Belmonds. Experiences….exceptional as with all Belmonds. If you know the Americans you know what they want and this is it. I asked if Mallorca is popular with the U.S. market and was told it not except La Residencia. The majority of guests were from the U.S. and were the most well travelled and gracious people we could hope to meet. Our fellow Europeans were the same. What a marvellous experience it’s been. Where next? We’ve never been on The Orient Express! Comparing notes with fellow travellers is interesting and comparing hotel favourites. We’ve been to Amans, Four Seasons, Mandarin Oriental and all the rest and our friends across the pond don’t understand why Belmond have no loyalty programme. We had never been fans(M.O. pun notintended until achieving Gold membership of BA . There’s something rather special about being acknowledged and rewarded for your custom. Belmond should perhaps acknowledge loyalty and it shouldn’t be necessary to explain how many hotels and journeys you’ve enjoyed with them. In Portugal Six Senses Douro recognised we’d been to the Lamuu resort in the Maldives a few years ago and the reward was amazing. I suspect that as Mon.Arnault becomes more interested in Belmond the aficionados will become as cherished as the Louis Vuitton luggage of yesteryear. A new golden age of travel ?