DeSoto County Hotels with Pets allowed

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

The first room offered had a broken and unusable shower which should have been noticed if the room had been properly cleaned. Bath had black hairs in it. Second room was on other side of building so was facing the road and noisy. The bed was comfortable but felt damp. The fridge had broken shelf bits in it, and the micro door lock very hard to open. If you asked at Reception, you could get complimentary bottled water. The lady on late afternoon evening was friendly, but the breakfast team most definitely were not. Breakfast was limited with burrito and baps/croissant with ham/cheese that you could warm-up in the micro if you like that sort of thing. Oatmeal, toast or bagels otherwise. There wasn't any milk for tea but they did have Earl Grey.. The hotel was not spotless but there were drums of wipes by the lift which was good so you could clean things for yourself. The gym was small but kit was OK with two treadmills, a stepper and electronic barbells.

This Hampton Inn DOES NOT represent the Hampton Inn Brand whatsoever!! And I have stayed in Many Hampton Inn's! Does this particular Hampton get a pass because it's located in a part of Memphis that has seen a lot of wear and tear? Absolutely Not!! Filthy elevators, and once in our room needing to use the restroom and seeing URINE on the seat of the toilet was a HUGE Deal Breaker in my book!! Granted, it was a small dot *which I took care of myself with a wash cloth and hand sanitizer but there is absolutely No Excuse for this! The bathroom floor had layers of dust and white specs of paper mopped into the corners. My husband tried to take a shower, but the shower door (which is on steel rollers) kept sliding open! Really?? I went downstairs to purchase a regular size candy bar from their snack bar area and saw the price of $2.75 for it. Needless to say, I took a pass on that. Obviously some ”price gouging” going on here. They are listing this hotel at $155.00/night. This hotel does NOT warrant that kind of pricing. If any good can come from this review, it would be to have someone from their corporate offices to read this! If you read this and feel the need to stay here anyway, do so at your own risk! And stay away from Room #308.

When you stay at Residence Inn by Marriott Memphis Southaven in Southaven, you'll be in the business district, within a 5-minute drive of Southaven Towne Center and Tanger Outlet Southaven. This hotel is 3.3 mi (5.3 km) from Landers Center and 4.4 mi (7 km) from Snowden Grove Baseball.Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a picnic area. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 5 miles.Grab a bite from the grocery/convenience store serving guests of Residence Inn by Marriott Memphis Southaven.Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available on request).Make yourself at home in one of the 78 air-conditioned rooms featuring kitchens with refrigerators and microwaves. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

Clean and tidy, good surroundings

Home2 Suites Southaven is a great hotel to stay. The hotel is in a great location. The hotel is surrounded by lots of shopping and lots of restaurants. The hotel is located off the highway and accessible to all of your needs.

With a stay at Homegate Inn and Suites in Southaven, you'll be within a 15-minute drive of Graceland and Landers Center. This hotel is 1.1 mi (1.8 km) from Tanger Outlet Southaven and 2.5 mi (4.1 km) from Southaven Towne Center.Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.Make yourself at home in one of the 47 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with digital programming provide entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.

Located in Southaven, Days Inn by Wyndham Southaven MS is within a 15-minute drive of Graceland and Beale Street. This hotel is 11.7 mi (18.8 km) from FedEx Forum and 12.2 mi (19.6 km) from University of Memphis.Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access, barbecue grills, and a vending machine.A complimentary on-the-go breakfast is served daily from 6 AM to 9 AM.Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

They shouldn't even bother to be claiming they have a breakfast because it was nothing but a joke, as you can see in the photos I took when we went have the breakfast we had been told was from 6am - 9am. All the food that was present when we got there at 7am were 3 small packaged muffins (I took the photo showing the one that was left after we took 2 of them) and a few granola bars. That was it. No sign of even containers of the other items they deceptively show in their photos (e.g. no cereal containers, no fruit, no pastries). There was coffee but 2 of the 4 dispensers on the juice machine were labelled with signs reading ”No Work”, and the ones that did work contained watered down juice. There was a small refrigerator on the counter which I opened only to find it completely empty. It was obvious that they never intended anyone to really eat breakfast because the chairs in the dining area were upside down on top of the tables. The the price we paid to stay there, we expected more, much more. The only reason I gave this review 2 stars instead of 1 is that the room was clean and the bed was comfortable.

With a stay at La Quinta Inn & Suites by Wyndham Horn Lake / Southaven Area in Horn Lake, you'll be within a 10-minute drive of Graceland and Southaven Towne Center. This hotel is 14.5 mi (23.3 km) from University of Memphis and 14.3 mi (23 km) from National Civil Rights Museum.Make use of convenient amenities, which include complimentary wireless internet access and barbecue grills.A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:00 AM.Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Planning an event in Horn Lake? This hotel has 646 square feet (60 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 65 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.