Musherib Hotel

1. Very bad arrival experience despite many staff watching without extending any assistance. 2. Upon checking in, the staff (picture attached) was very rude and he was chewing gum. 3. The staff sarcastically told me that I will give you a very good room only to find myself facing a construction site with extensive noise pollution. 4. When I checked into the room the safe box wasn't working and the instructions were wrong. When I called for assistance an out-source employee came and told me that all safe boxes should have the same code which is: 123456A. I told him there was no safety and proceeded to the reception and spoke to the same staff again and was told that was their standard. I urge #Qatartourismauthority to look into this matter. 5. On my 6th night I was sitting in the lobby waiting for my friend to pick me up and I noticed that there are many illegal things happening at the hotel. The same receptionist pointed at me from a distance as I was sitting down and asked me "you! What's your room number"? How can he not recognize a guest who has stayed for 6 nights especially when there weren't many guests in the hotel? 6. The same reception staff smokes at the entrance and throws his cigarette butts on the stairs and the drive way. At the end your Housekeeper has to clean it. 7. Breakfast staff and food is a disaster! I ordered Green tea, one day in came in a pot and another day it came by cup. There is no standard! The only 2 guys who actually provided good service were Hamdi from the restaurant and Mr. Doole from Housekeeping. There is no service, bad attitude and arrogant staff.

The biggest plus point for this hotel is the location. It is in close proximity to Doha Hamad airport so a taxi is inexpensive. The Musherib metro station is literally a two minute walk away so access from the airport by Metro is easy and this also helps for exploring the city (the Musherib station connects to every line on the network). There isn't an abundance of restaurants immediately by the hotel but the Souk and other hotel restaurants and bars are only a pleasant ten minute walk away. I've seen some negativity about the staff in other reviews. I found them to be friendly when we asked for a taxi or directions (taxi always arrived immediately). Our friend was staying in a different hotel but landed early morning. They allowed her to leave her bag at the hotel which was a nice touch. Top tip is the room doesn't get cleaned unless you put the sign on the door requesting this, it took us a couple of days to realise. There was a small leak in the bathroom from the room above as well. Overall though yes it's a bit basic but as we stayed during the World Cup we were pleased to have a very sizeable room with comfy beds and a separate lounge area. 3/5 and with a bit of a refurbishment could easily push 4 with the excellent location.