Sofitel Dubai the Palm Resort & Spa Reviews
Sofitel Dubai the Palm Resort & Spa
East Crescent Road, Dubai, United Arab EmiratesView Hotel Details
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Sofitel Dubai the Palm Resort & Spa Guest Reviews
4.7/5
Amazing
65 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(65)
Positive reviews(63)
Reviews with photos/video(27)
Awesome stay(28)
Friendly owner(14)
Awesome amenities(10)
Delicious breakfast(9)
Clean and tidy(5)
Loved the beach(5)
Negative reviews(2)
Guest User
One Bedroom Apartment
Stayed in May 2024
Family
3 review
Outstanding
Posted on May 11, 2024
A great hotel for a family vacation or without) . The most important advantage of the hotel is the staff, the service, thought out to the smallest detail. Wherever you are, you will be treated with attention in everything - administrators, personal assistants, waiters, maids, just the whole staff is very friendly and everyone knows their business.
Thanks to everyone who works at this hotel every day, you are doing a great job! I also want to express my deep gratitude to Himanshu, he is wonderful! It was my son's birthday and he organized a birthday cake. It was excellent. Many thanks to Himanshu and all the staff!
Response from Property: Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Rosy_traveler
Luxury King Room with Palm View
Stayed in Feb 2024
Couples
12 review
Very Good
Posted on Mar 9, 2024
the best point I can consider about this hotel is the nice beach and swimming pool. I really loved the moments I've spent there. The breakfast was great you could be served outdoors. Also the door bells were really friendly and great. They completely helped guests and showed the facilities. There were 3 restaurants in the hotel which you could serve your dinner near beach. Generally it was ok. I didn't like the theme of the rooms.
Response from Property: Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We very much appreciate your comments following to stay experience at our French Polynesian themed resort.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
gt
Luxury Room Sea View
Stayed in Feb 2024
Couples
17 review
Outstanding
Posted on Feb 28, 2024
Sofitel the Pam Dubai’s Laguna restaurant has good food and drink list. steakhouse’s four hands dinner is great value with wine pairing! I celebrated my birthday there and the complimentary dessert was a Wagyu beef shape chocolate cake! I also Went to the gym as well during the day with good facilities.
Response from Property: Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Talia07
Luxury Room Sea View
Stayed in Aug 2023
Family
11 review
Outstanding
Posted on Aug 21, 2023
The hotel itself is very nice and beautiful. Everything was good, the stuff was helpful, amenities were one of my fav brand so I was very happy. Overall we’ve enjoyed our stay a lot. Just one thing that I should mention is the sockets, in our room they were placed in the most inconvenient places. Like my hair iron couldn’t use in the bathroom area where is the huge mirror and convenient cuz the socket didn’t support it. Also couldn’t charged our phones next to the bed cuz there weren’t any. But other than that all was super nice.
6/12
Response from Property: Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards,Antonio OstuniDirector of Operations
Hafsa
One-Bedroom Apartment with Sea View
Stayed in Feb 2024
Couples
1 review
Outstanding
Posted on Feb 28, 2024
Beautiful resort on the Palm. The staff and management are very responsive and did their best to satisfy us. Thank you very much
Response from Property: Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Sajnani sunil
JUNIOR SUITE SEA VIEW, Club Access, 1 King Size Bed, Sofabed, Private Balcony
Stayed in Nov 2023
Family
43 review
Outstanding
Posted on Nov 18, 2023
Cozy room
Great location
Everything was excellent
The only weak point was the breakfast.
They should add couple of more options. But over all, we had a wonderful time there.
Staff was very polite and ready to help thoroughly
Response from Property: Dear Valued Guest, We are glad that you enjoyed the services, the ambience and have carried back fond memories of your stay with us. It is encouraging and we shall strive to achieve greater heights to meet the expectations of our guests.The team and I, look forward to welcoming you again soon to the Sofitel Dubai The Palm and we hope that you revisit us soon.We hope you visit us soon.Merci beaucoup!Team Sofitel Dubai The Palm!
Guest User
Luxury Room Sea View
Stayed in May 2023
Couples
3 review
Posted on Jun 20, 2023
The receptionist service was bad!
Gym room is perfect, 24hrs!
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Experience Team
Anonymous User
Opera Suite
Stayed in Feb 2023
Other
1 review
Outstanding
Posted on Feb 11, 2023
Amazing stay, Sofitel is an amazing resort, the stuff making your stay enjoyable.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team
Guest User
Luxury Room Sea View
Stayed in Jan 2024
Couples
3 review
Outstanding
Posted on Jan 30, 2024
good view good beach service are so good
Response from Property: Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
cherrio
Luxury Room Sea View
Stayed in Mar 2023
Couples
5 review
Outstanding
Posted on Jun 13, 2023
Great hotel, lovely location, helpful and super kind staff. The staff even upgraded me to the suite which was great! Happy with my stay and I like the proximity of this hotel to the Atlantis water park.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team
Guest User
Signature Palm Suites
Stayed in Feb 2024
Friends
1 review
Outstanding
Posted on Mar 5, 2024
Amazing hotel and stuff.
Response from Property: Dear valued Guest,Greetings from Sofitel Dubai The Palm!On behalf of the entire Sofitel team, I would like to express my gratitude while reading your detailed feedback following your recent stay. Nothing is more rewarding and encouraging for us than such a heart-warming note you shared. I am grateful for your compliments on the services of our “Heartists”Looking forward to welcoming you again.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!
BUNTY PAL
Luxury King Room with Palm View
Stayed in Feb 2023
Family
8 review
Outstanding
Posted on Feb 13, 2023
best place for family traveler super cool place , we enjoyed .
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team
Amr
Luxury Room Sea View
Stayed in Jul 2022
Couples
27 review
Outstanding
Posted on Aug 9, 2022
Amazing hotel but with 1 problem, kids fill the swimming pool, not really a couply or romantic place to be with kids everywhere.
Response from Property: Dear Valued Guest, Thank you for your most valuable feedback.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Banaja
Luxury Room Sea View
Stayed in Jun 2022
Family
6 review
Posted on Jun 15, 2022
I want to mention about the stuff there not very professional, they are need to take a more training how to welcoming guests, starting from entrance hotel,
Only one thing is good they try to make you satisfied
Response from Property: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
Mido 333
JUNIOR SUITE, Club Access, 1 King Size Bed, Sofabed, Private Balcony
Stayed in Mar 2024
Couples
2 review
Outstanding
Posted on Mar 14, 2024
Very good
Response from Property: Dear Valued Guest,Thank you so much for this wonderful review!Delighted that you had a lovely guest experience at Sofitel Dubai The Palm. Our Heartists that this hotel has and of course, gave Magnifique touch that you made particular mention of all their efforts and services. As you now have had an excellent guest experience, we hope you will find another occasion to return soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
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