Anonymous User
We stayed at the hotel for 10 days, and unfortunately it did not meet our expectations. The only truly pleasant part of our stay was the room cleaning. The person who cleaned our room was incredibly kind and attentive, always leaving everything perfectly clean. Many thanks to him — it genuinely improved our overall experience.
During our stay, several unpleasant situations occurred. First, upon check-in we were placed in a room on a lower floor with a strong smell of dampness. Later we were moved to a higher floor, but the smell was noticeable almost everywhere and became especially strong by the end of the trip. After returning home, I had to rewash all our clothes with fabric softener because they had absorbed this unpleasant odor. It feels like the hotel is old and generally has a persistent musty smell.
Second, due to heavy rains, there was a leak. As compensation, we were offered a complimentary item at the restaurant. However, honestly speaking, the food there was disappointing. Overall, the food at the hotel — both in the restaurant and at breakfast — was not tasty. The breakfast menu clearly needs to be reconsidered: there was too much greasy food and too many spices, which does not really resemble international cuisine. There were no desserts at all — only the same pastries every day (croissants and bread/buns). There were no basic vegetables such as cucumbers and tomatoes, nothing light for breakfast. As a result, I ended up eating pancakes almost every day — they were acceptable and closer to what we consider a proper breakfast. I also tried the yogurts and cereals, but they were bland and tasteless.
At the same time, it is worth noting that the food in the city restaurants was excellent, so the issue is clearly with the hotel’s kitchen.
