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Clayton Hotel Cardiff Lane
3.8/5103 Reviews

Clayton Hotel Cardiff Lane

Dublin City Center Dublin|0.31km from The Convention Centre Dublin
Myself and my Wife were going to a show in the Bord Gais theatre. A long overdue break from the kids! My parents had booked a room in the Clayton for us. As a surprise for my wife I booked a room upgrade online. Only 30 euro to go to a King Size bed with further amenities in the room. While we had checked in online we did not get to our room until approx. midnight. The show and then drinks meant we stayed out. On arrival in the room I immediately noticed it was just a normal room. I rang reception, was told nothing could be done now and that I would be refunded in the morning. No apology was offered. Simply nothing we can do now, get a refund tomorrow. Check out the next morning and I had to bring it up, no note was left on the account. Again the staff were completely dismissive!! I said I was very disappointed, he just said well nothing I can do now your stay is over. I feel like the basic premise of saying sorry must be outlawed in this hotel!! He took my name and number and said accounts would call me Monday to correct it but he could not complete the refund. Note the money had left my account at this point. Monday came and went and no call. I just now phoned the hotel and have been told it will take 2 weeks to refund me and you guessed it, once again no apology!!!! The basics of customer service completely lacking. They took my money immediately, did not provide what I paid for and now will take 2 weeks to give it back!! I will never again use this hotel. I would urge others to look at the Marker or other hotels near by who will actually give you what you pay for and possibly apologise when they make a mistake! I can live with mistakes, they happen. I will not put up with such poor customer service and dismissive attitude of staff.

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Explore Guest Reviews of Hotels in Dublin

Searching for hotels near The Convention Centre Dublin? Compare room rates and reviews to find your ideal stay.
The Gibson Hotel
4.4/5107 Reviews
Dublin City Center
The sanitation is very good, the room layout is reasonable and neat, far from the city, but the downstairs is the starting point of the tram, it is very convenient to go to the airport, the 747 and 757 are separated by a small block on the south side of the hotel. 7 euros direct to the airport. It seems that green apples are available every day in the corridor. The restaurant bar is good and there is an open-air balcony outside.
The Spencer Hotel
4.3/5119 Reviews
Dublin City Center
Nice Hotel-stayed here before -even has a swimming pool which is unusual in Dublin. Great location making easy to get around -did not eat there as had early flight but room beautiful with all amenities in place -had courtyard facing room -was very quiet -overall great stay-will return.
The Alex
4.4/5107 Reviews
Dublin City Center
I have stayed at 4 or 5 hotels in my various trips to Ireland. I even stayed at a 5 star resort the last time I traveled here and I will say hands down the room at the Alex was by far the nicest room I have stayed in. It's not directly in the town center but it's just a 10 min walk away and one I didn't mind based on the quality of the room. My only wish was that it had a pool. There is a work out facility across the street that I never checked out so one might have been there. If I ever go back to Dublin I would definitely stay here again. They have a couple of restaurants near by both places were excellent one served the best fish in chips that I have ever had the other had a great Guinness beef pie.
Staycity Aparthotels Dublin City Quay
4.3/590 Reviews
Dublin City Center
We stayed two night at weekend. Immaculately clean, comfortable beds and pleasant staff. Walking distance of city centre, sights, restaurants etc. Would highly recommend. Parking a 10 minute walk away.
Gardiner Lodge
4.3/566 Reviews
Dublin City Center
Having never been to Dublin before, I picked the Gardiner Lodge without much to go on. Happily, I made the right decision. In fact, I feel like I hit the jackpot. I have been here for almost a week and I have had nothing but the most positive experiences. The people at the desk are supremely knowledgeable, attentive, friendly, and helpful. The kitchen staff serves up a wonderful breakfast every morning under the natural light in the solarium/dining room. For those mornings when I could not wait until 8am (at which point the Irish breakfasts begin to appear), a continental buffet has been waiting for me at 7am. The rooms must surely have been remodeled recently; mine looks and feels brand new. The Gardiner is perfectly located for my purposes, just above the corner of Gardiner and Talbot. Two wonderful (and very different) pubs--the Celt (with Irish music) and Grainger's (with peace and quiet)--are within a stone's throw on Talbot. There is espresso to be had on the intersection itself. Gardiner Street is busy with traffic, but no street noise ever reached my room (#16); only the sound of the occasional seagull. Dublin north of the river is not as ”well-heeled” as Dublin south of the river, and that's exactly the way I like it. Talbot is a wonderfully unassuming street with a pleasing mix of restaurants, formal and informal. Bottom line: I will come back to the Gardiner Lodge the next time I am here.
The Mont
4.6/5120 Reviews
Dublin City Center
This hotel was perfect for a 2 night stay in Dublin. Very clean and quiet, but so close to the centre. Used the gym both mornings, which was used by several people and clean with towels, water, and a good choice of equipment. Good supply of toiletries, coffee and tea in the room, as well as several bottles water, which is always so welcome! Room small, but not tiny. Staff was fantastic- especially Sabrina who could not have done enough! She offered to organise any tours, and helped us with the Dublin express to the airport (much better than a taxi!). Would definitely stay again!

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