Choctaw Casino Resort - Durant

My friends and I had a very frustrating experience here. When we first checked in, the lady checking us in was so kind and friendly. She had told us there were 2 pools and that we had access to both with our stay. So we checked in and then went to our room. There were 3 of us staying there, but only 2 of us had arrived so far so my friend and I went down to the pool until our other friend arrived. We had no issues getting into the pool. There was a guy at the entrance who let us in so we got a drink, then got a call that our other friend had arrived so we left the pool to let her into the room. Once we all 3 arrived at the pool, it was a different person checking us in to the pool and she asked where our wristbands were. We said we knew nothing about wristbands, and she said we had to have them for pool access and that we would have gotten them at check-in. We went back to check-in and explained the situation and how we checked in but nothing was ever mentioned about wristbands. They did not believe us that we didn’t get wristbands but said they could pull security footage to check. We said yes and then we went back to the room to double check that we didn’t miss receiving wristbands somehow. Once we confirmed we never received them, we went back and the manager said security showed that we received them, but only the security team had access to the footage and they could not show it to us. They offered to let us pay for “extra” wristbands but would never let us into the pool

Excellent Had a great time! Everyone was great. Will be back!

Customer service did not resolve any issues.