Brian
November 15, 2023
We stay at this location regularly as my family lives nearby. One thing we like esp. is the breakfast that the Holiday Inn Express is known for. We understand there is new ownership, but the person in charge was inadequately trained as she didn’t know how to operate or, “fix” the pancake machine- (was it broken?) so no pancakes.
There was no juice but Apple- the eggs were of a disturbing slimy consistency and the “sausage”patties were beige… I refused to eat them, but my husband did- he soon threw them away saying they were just gross… There were no cinnamon rolls at all both days we were there, as we were told they hadn’t any, and the muffins they did have were frozen in the center…. It was like this both mornings we stopped by for breakfast and went to a Wendy’s drive thru instead. When we checked out my husband tried to share his disappointment with the breakfast but was told there wasn’t anything they could do at this point as we were leaving.” Maybe it’ll be better next time?” They said… On the drive home, my husband voiced to me his thoughts that in the future we need to stay elsewhere. I d rather not as it is close to my family, but I agree with him that we should get the breakfast we paid for that the Holiday Inn Express usually provides. I am sure that many, if not all, guests feel that the breakfast is a big deal, as we observed many fellow guests who were visibly annoyed and dismayed at what we were being served. We may not be back.