This place was the definition of 3 stars, max. The bathroom sink drained super slowly in a gross way, the ice bucket was broken, the bathroom door didn’t close (like couldn’t close - there was no hole to receive the latch), the sofa bed was stained and crappy, the soaps in the shower were all completely empty, there were stains on the carpet, you can’t do Netflix or whatever on the tv, the pillows were all different, the hvac system made a loud jackhammer noise constantly and throughout the night (we thought it was construction on the sidewalk below at first).
None of these issues is horrifying in and of itself but combined they really gave a haphazard and kind of iffy/icky impression. If details like above were tended to, it would drastically improve the experience.
And, the front desk staff were great, the continental breakfast was sufficient, it was easy enough to park, good and pretty safe location near the mall, restaurants, and the freeways.
I’m not sure where the 9.2/10 ******* rating came from-that’s high given our experience.