Rowin Grand Hotel

Rowin Grand Hotel Reviews

Rowin Grand Hotel

No.26 Yingbin Road, Gangkou District, Fangchenggang, Guangxi, ChinaView Hotel Details
Rowin Grand Hotel
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Rowin Grand Hotel Guest Reviews

4.7/5
Outstanding
636 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(636)
Positive reviews(624)
Reviews with photos/video(121)
Friendly front desk staff(84)
Large rooms(47)
Tasty food(26)
Many amenities(21)
Convenient for shopping(13)
Stayed multiple times(10)
Located downtown(10)
Perfect for families(5)
Negative reviews(12)
劉旭維
Guestroom - City-View (Double Bed)
Stayed in Nov 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Nov 30, 2023
The hotel has an excellent location,clean and comfortable rooms,a wide selection of breakfast options,diligent housekeeping staff,and especially good service from the front desk staff,particularly Ms. Huang.It is a five-star hotel worth recommending,and I will definitely choose to stay here again next time.
Response from Property: Dear guest, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
Peter
Family Room
Stayed in Apr 2024
Family
7 review
4.5/5
Great
Posted on Apr 9, 2024
Second time staying here. First time came in directly and just got a room. Was more expensive than using trip.com. The shower curtain has mold. Should really change to them blackout ones. Lots of noise due to construction or remodeling. Breakfast was simple but was good enough. Close to night time street food and lots of food a block away. All the mosquitoes hung out in the elevators. Staffs were mostly friendly. 
Response from Property: Dear Customer:First of all, we thank you for choosing Ctrip and staying at our hotel. We value your feedback and apologise for any inconvenience you may have experienced during your stay.Regarding the issue you mentioned about flying insects in the lift, the hotel management team has been contacted immediately and a comprehensive inspection and cleaning programme has been initiated to ensure that all public areas meet the highest standards of hygiene. In addition, we will also work with a professional pest control service to take the necessary precautions to avoid the recurrence of such problems.As for your complaint about mold in the room, we have assigned our housekeeping team to conduct a thorough inspection and cleaning of the room and have dealt with all areas that may have been affected. We are committed to carrying out regular inspections and maintenance of all guest rooms to ensure a clean and comfortable environment for our guests.We understand that these issues may have affected your stay and we would like to compensate you for this unpleasant experience. Please contact our Customer Relations department and we will offer you a special offer or service to show our sincerity.Thank you again for your feedbacks, which are vital to our continuous improvement of the quality of service. We look forward to the opportunity to serve you again and show you our commitment to excellent customer service.If you have any other questions or need further assistance, please do not hesitate to contact us.
Guest User
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 21, 2024
I am very grateful to Manager Fang and the front desk staff for their enthusiastic service. They helped me upgrade to a room on the 9th floor, which is clean and comfortable. It is especially worth mentioning that the hotel's seafood noodles with fat sauce are rich and fresh, adding more wonderful memories to our trip. I will definitely recommend your hotel and the quality service it provides to my friends.
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Response from Property: 尊敬的貴賓：您好！非常感謝您下榻榮興格朗大酒店以及對我們前台團隊的表揚。看到我們為您升級的的格朗城景房，您很滿意，我們非常高興。酒店的肥汁海鮮粉，湯鮮味美，得到了很多客人的喜歡，也會在酒店購買桶裝的海鮮粉回去與親朋好友分享。再次向您致謝，誠邀您再次光臨榮興格朗大酒店，我們將竭誠為您服務。祝您旅途愉快，一切順利！
Anonymous User
Business Queen Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Thanks to the three front desk ladies on duty on the night of the 22nd for arranging the room for us. The 2.7m big bed is spacious and comfortable, the room is clean and tidy, very quiet and soundproof, there are no shortcomings, the robot will also deliver the takeaway upstairs, which is very convenient hahaha~
Original TextTranslated by Google
Response from Property: 尊敬的賓客：非常感謝您下榻榮興格朗大酒店，看到您對我們的服務、設施以及整體體驗都感到滿意，我們感到無比榮幸。特別是您提到的 2.7 米 房型和機器人服務，給您的旅途帶來了舒適與放鬆，這讓我們深知在這些方面的努力得到了認可，也更加堅定了我們繼續提升服務品質的決心。我們一直致力於為每一位客人提供温馨、舒適、便捷的住宿環境，您的好評不僅是對我們過去工作的肯定，也是對未來工作的期許。我們會將這份榮譽化作動力，不斷優化服務，力求讓每一位到訪的客人都能感受到家一般的温暖。再次感謝您的肯定和支持，願您生活愉快，萬事如意！​
Tiankongdejing
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Stayed in Oct 2024
Travel with friends
52 review
5.0/5
Outstanding
Posted on Oct 22, 2024
It is an old five-star hotel with good facilities. The hotel service is very good, especially the front desk, who greets you with a smile and pays attention to details. The Cantonese snacks on the third floor taste very good and you can enjoy it. Parking is free and easy to get in and out. They also gave us many bottles of purified water before we left. I am very grateful to them.
Original TextTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您下榻榮興格朗大酒店。很高興看到您對我們酒店的設施設備及服務的認可，三樓的粵式茶點，融合著廣西特色風味，油茶就是其中之一。寬敞的地下停車場，電梯可以直達酒店各個地方。“賓客至上，至誠至臻”是我們的服務宗旨，期待您的再次入住，祝您旅途愉快！
Zhuzhuxiayizhizailushang
Guestroom - City-View (Double Bed)
Stayed in Oct 2024
Travel with friends
17 review
2.2/5
Posted on Oct 14, 2024
The hotel is quite good in Fangchenggang. Downstairs is a food street, which is convenient for eating. The noodles are also good, and the breakfast is also OK. But the doorman has a very bad attitude. If you don't have a parking space, can you soften your tone? I guess he is heartbroken. Parking is not allowed here. Parking in the underground garage is particularly loud and scary. I took the suitcase to the revolving door, and the trolley case fell over without helping me. Such a good hotel is not well managed.
Original TextTranslated by Google
Response from Property: 尊敬的賓客：非常感謝您選擇入住我們酒店！您反饋的問題，我們領導層非常重視，已責令相關部門整改培訓，為此我們表示深深的歉意。我們一直致力於提升客房的質量和服務標準，確保每位客人都能享受到舒適愉悦的住宿環境。如果您願意，我們希望能夠了解更多關於您住宿體驗的具體細節，以便我們能夠採取針對性的改進措施。祝您旅途愉快！
Guest User
Business Queen Room
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 9, 2024
When visiting Fangchenggang, the hotel is very clean, with a bathtub, welcome fruit, and they also helped us upgrade the room. The bed is very comfortable, providing a good rest for the hard journey
Original TextTranslated by Google
Response from Property: 尊敬的賓客：非常感謝您下榻榮興格朗大酒店，看到您對我們的服務、設施以及整體體驗都感到滿意，我們感到無比榮幸。特別是您提到升級的東南亞風情房，給您的旅途帶來了舒適與放鬆，這讓我們深知在這些方面的努力得到了認可，也更加堅定了我們繼續提升服務品質的決心。我們一直致力於為每一位客人提供温馨、舒適、便捷的住宿環境，您的好評不僅是對我們過去工作的肯定，也是對未來工作的期許。我們會將這份榮譽化作動力，不斷優化服務，力求讓每一位到訪的客人都能感受到家一般的温暖。再次感謝您的肯定和支持，願您生活愉快，萬事如意！​
Guest User
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel is in the city center. The building and lobby are very grand and have a five-star feel. The rooms are also clean and spacious. There is a food street downstairs, which is connected to Fubo Road and Dongxiang Pedestrian Street. It is very lively at night, but it is a bit far to the beach.
Original TextTranslated by Google
Response from Property: 親愛的客人，非常感謝您選擇我們的酒店，並且很高興聽到您對我們房間大小和床鋪的滿意。我們的房間設計旨在為客人提供寬敞舒適的住宿體驗。我們很高興您喜歡我們酒店的位置，緊鄰商業街確實為客人帶來了極大的便利，無論是想要品嚐當地美食還是購買紀念品，都非常方便。同時，我們的停車場寬敞，能夠滿足不同客人的需求，讓您的出行更加無憂。至於到海邊距離，如衹是海灘遊玩燒烤開車 8 分鐘就可以到陽光海岸沙灘，游泳則需要到景點， 開車或者打車前往也方便快捷。如果您需要任何旅遊建議或者幫助規劃行程，我們的前台團隊隨時樂意為您提供服務。再次感謝您的好評，我們期待您的再次光臨，並希望下次能繼續為您提供同樣優質的服務。祝您生活愉快！
Anonymous User
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Stayed in Oct 2024
Family
39 review
4.8/5
Amazing
Posted on Oct 4, 2024
The room is large and clean. It is comfortable and relaxing. Today's breakfast is also delicious, with many choices. The most recommended is the freshly cooked rice noodles! There are robots delivering food at night, which is very good and convenient! It combines the advantages of high-end hotels and smart hotels. Next time I come to Fangchenggang, I will recommend my friends to stay here! !
Original TextTranslated by Google
6/7
Response from Property: 非常感謝您對我們酒店的高度評價和推薦！我們很高興聽到您對房間的大小、清潔度以及早餐的美味都感到滿意。現煮的河粉是我們的特色之一，很高興您喜歡。我們的機器人送外賣服務旨在為您提供更多的便利，很高興知道它給您留下了深刻印象。我們期待着下次您再次光臨時，能繼續為您提供優質的服務。如果您有任何建議或需要幫助，請隨時告訴我們。再次感謝您的支持，祝您有美好的一天！
ShequnichengLxiansheng
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Stayed in Aug 2024
Business travelers
46 review
5.0/5
Outstanding
Posted on Aug 27, 2024
All aspects are good, yes, I also think it is better, so there are many meals, transportation is also convenient, the service attitude is also OK, if there is a disposable toilet seat, it may be better
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing our service and taking the time to give us a review. We are glad to hear that you are satisfied with our dining options, transportation convenience and service attitude. Your satisfaction is our constant pursuit. Regarding the suggestion of toilet mat you mentioned, we attach great importance to the stay experience of every guest. Our front desk and housekeeping department are equipped with disposable toilet covers. If you need them, we will deliver them as soon as possible. We look forward to providing you with a more complete accommodation environment in the future. We look forward to your visit again and promise to do our best to provide you with better service. Thank you again for your support and suggestions! I wish you a happy life!
Telapaniguyewang
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Stayed in Aug 2024
Couples
26 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The hotel is really good, better than many five-star hotels, and the price is only more than 300. The only problem is that the breakfast is not rich enough. There is a restaurant street next to it with a lot of food. There are charging piles in the hotel garage, which is convenient for driving trams.
Original TextTranslated by Google
Response from Property: 尊敬的賓客：非常感謝您對榮興格朗大酒店的支持。暑期，酒店是推出了很多優惠活動的，包括客房，餐飲，具體可以關注酒店的公眾號。早餐，我們也會根據客人口味所需不斷更改品質，非常感謝您的建議，我們會從點建議拾起，不斷提升品質。期待您的再次光臨，祝安好！
Guest User
Guestroom - City-View (Double Bed)
Stayed in Aug 2024
Couples
37 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Rongxing Gelang Hotel is located in the city center, which makes travel very convenient. There is a food street next to it, which offers a variety of delicious food. The rooms are clean and tidy, the service attitude is good, and I am generally satisfied with it.
Original TextTranslated by Google
Response from Property: 尊敬的客人，非常感謝您選擇榮興格朗大酒店，並且抽出寶貴時間分享您的住宿體驗。我們很高興聽到您對我們的位置、美食街的便捷、房間的乾淨整潔以及服務態度表示滿意。我們一直致力於為每一位客人提供舒適和便捷的住宿體驗，您的肯定是對我們工作的最好鼓勵。如果您在下次旅行中再次選擇入住，我們將一如既往地為您提供優質的服務。如果您有任何建議或需要進一步的幫助，請隨時與我們聯繫。我們期待着您的再次光臨，並希望每次入住都能給您留下美好的回憶。再次感謝您的支持與認可！
Guest User
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Stayed in Aug 2024
Family
22 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The room was great. I made a free room upgrade by phone. Breakfast was added on site. The service was great. The environment was great. There is a pedestrian street nearby.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing our hotel and giving such a high rating! We are glad to know that you like the upgraded Southeast Asian Twin Room and that our service made your stay more pleasant. The room attendant is particularly happy to have the opportunity to provide you with excellent service. We always try our best to ensure that every guest's needs are met. I am glad that you also enjoy our dining discount, which is specially provided by us to thank our customers. I hope you will also enjoy your visit to the walking street. We sincerely look forward to your visit again and promise to provide high standards of service and comfortable accommodation as always. If you have any needs or suggestions in the future, please feel free to contact us. I wish you a happy life!
Mengmengdadetiancai
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Stayed in Aug 2024
Family
8 review
4.0/5
Very Good
Posted on Aug 10, 2024
The hotel front desk upgraded the Southeast Asian twin room, the room is large and the bedding is good. The room attendant greeted us with a smile and met all the towels and other supplies we needed. We had tea on the third floor downstairs. Before August 31, we received a coupon at the front desk, which was a good deal of 100 off for purchases over 200. There is a pedestrian street nearby, which is convenient. Overall satisfied!
Original TextTranslated by Google
Response from Property: 尊敬的客人，非常感謝您選擇我們酒店並給予這麼高的評價！我們很高興得知您喜歡升級後的東南亞雙床房，並且我們的服務使您的住宿體驗更加愉快。客房服務員能有機會為您提供優質服務感到特別開心，我們一直盡力確保每位客人的需求都能得到滿足。很高興您也享受到了我們的餐飲優惠，這是我們為答謝顧客所特別提供的。希望您在步行街的遊玩同樣愉快。我們誠摯期待您的再次光臨，並承諾將一如既往地提供高標準的服務與舒適的住宿環境。如果您在未來有任何需求或建議，歡迎隨時與我們聯繫。祝您生活愉快！
Guest User
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 7, 2024
I booked Rongxing Grand Hotel online for this trip. What surprised me was that the hotel had free pick-up and drop-off service and a fruit plate when I checked in, which reduced a lot of my troubles and small surprises. Manager Zhao who picked me up at the station, Manager Huang who sent me to the station, the two concierges, several front desk staff and Xiao Xu were all very enthusiastic, which made me feel the service of a star hotel! Thumbs up for your service! A small suggestion, the napkins for breakfast are free to use, and lunch is also consumed. Can the charge for napkins be cancelled?
Original TextTranslated by Google
Response from Property: Dear guest, First of all, we sincerely thank you for choosing Rongxing Grand Hotel and taking the time out of your busy schedule to give us such a positive evaluation. We are very happy to know that you have experienced our free pick-up service and carefully prepared welcome fruit plate. The original intention of these special services is to make every guest feel convenient and surprised. We are very honored that Manager Zhao, Manager Huang, our concierge team and front desk colleagues have been recognized by you. Their professionalism and enthusiasm represent our hotel's commitment to service quality. We will convey your affirmation and encouragement to motivate team members to continue to provide excellent service. We are very grateful for your valuable suggestions. We always hope to provide guests with a perfect experience. Providing free napkins at breakfast is one of our standard services. For the napkin fee charged for lunch, we will immediately evaluate it and consider including it in the scope of free services to unify our service standards so that every guest can enjoy consistent treatment at any time. Please pay attention to this change when you visit next time and continue to provide us with valuable feedback. We look forward to serving you again and providing you with a more complete and pleasant accommodation experience. If you have more suggestions or need to make reservations in the future, you are always welcome to contact us. Thank you again for your support and understanding! Front Office Manager of Rongxing Grand Hotel