Hotels near AT&T Store, Fayetteville

Stayed one night a week before this one and the difference was noticeable. I agree with the previous reviewer that said the 'Club' rooms are better than the first floor regular King rooms. I booked both rooms through Trip.com. The option to book the Club King rooms is not available on any website that I could find. The first stay, a new trainee upgraded us the 'Club' level, basically the 2nd floor. The difference, besides location, was the room was larger, larger bathroom entryway, couch and most importantly... the door frames were clean and not in need of paint. The second stay, a different person checked in... our room number again was changed from the pre-assigned one given by trip.com (seems to be standard op procedure), but both numbers were on first floor. This time the room just felt dirty because I could see handprints on the door frames bath & entry. If not paint, bleach water would remove. I would actually pay an extra $30 for the Club room, if I had that option. Sadly, you don't know what you will get when you book. I had tried calling the hotel direct to book and their rate was higher than I was finding online...for regular King rooms. The Club rooms ARE fantastic and worth every penny and make the difference of an ABOVE arverage 4* stay vs. a BELOW average 3* stay. If my first experience had been like my last, I probably wouldn't have booked again. The first stay, I felt I got a value. Not so on the second. The outdoor property areas are stunningly beautiful. The breakfast was above average with fresh blueberries & strawberries available, ham/egg/cheese croissant sandwiches, different juice options. We did not try the wine/cheese from 5-6pm either time. If we return (we have family in NWA), we will probably stay there again. At the time of booking an King JACUZZI suite was $150 additional per night, as I have a jacuzzi tub at home, I didn't think it worth it to me. Re-evaluating that...and I'd probably see if I could snag one of the special rooms like the Remington suite for comparison sake. The Hawthorne was near the room we stayed in the 2nd stay and is probably in need of TLC, being in the older section of the hotel. My guess. I wish there was a way to book the 2nd floor King suites, instead of potluck 1st floor King standard rooms with tiny bath. ONLINE. Rates both times were $30 night below Holiday Inn Springdale. P.S. As this is an Ascend Hotel, I had attributed my first upgrade to my CSR credit card benefits. Perhaps mistakenly? Hotel did not appear to be full either time, based on parking lot & breakfast company.

I was very disappointed in this hotel, for being a Hilton & the amount we paid for a standard double queen room. It didn't come with a breakfast, you had to buy off the menu. The bar was closed due to a ”sick employee” which obviously couldn't have been helped. It looks nice but the cleanliness wasn't what it should've been, especially in the age of Covid. There was dried toothpaste on the door of the bathroom and vanity under the sink. The mirror was dirty and spattered. There was slash marks in the bottom sheet on one of the beds. The entire room needed dusting, there was a thin layer of dust over everything except the highly used furniture aka dresser and refrigerator/microwave area. You could write your initials in the layer of dust that's on the lamps & AC/heat unit. It needed maintenance, whoever painted the room needs lessons, my OCD was going out of control looking at a spot on the ceiling. There was a screw loose on the towel rack in the shower. There was a big stain on the door in the bathroom and orange mold in the shower. There was a hole/scuff in the paint on the wall by the bed. (I do want to mention I've worked in a hotel as a housekeeper in a hotel that won many awards for cleanliness 2+ decades ago and my daughter is a manager over housekeeping at another hotel, so I know what to look for) The staff was very nice and helpful, they gave us an extended check out time when we asked. The beds were comfortable and pillows super fluffy.

As you may see in my other reviews I usually have something positive to say. It is unfortunate this stay is happening right now ! I ask for a room cleaning on my four night stay and the excuses fly off by the manger of reasons why I was not given a room cleaning even though I left for eight hours after 10 am . Lectured about minimum amount of towels given. Then called on the phone in my room and given the same lecture my husband had just received in the lobby. Okay I understand people steal and I am just trying to make sure we bathe and we rented a suite for five I know it may be over the top but we shower twice a day at home. AND ON VACATION I am lectured each time I encounter the hotel management. I am reminded about COVID19 Staff shortages and rules of IHG Never mind I traveled staying in IHG hotels Other places and loved and enjoyed my stay. I didn’t mind making my bed or having to take towels to my room or having trash cans overflowing . I understand job shortage I am sorry this particular Holiday Inn is suffering I think it is time for management to exam their interpersonal skills and customer service. Just understand this is a vacation for a family of five and we wanted to be treated as if we are on vacation in a pleasant manner. The breakfast food fantastic; sweet lady caring and attentive, the housekeeper in charge very nice yet she also reminded me it was a five towel minimum. Once again the manager on duty reminded me…he was telling me okay we are going to give you a extra towel but “ IHG policy”….” Okay yes sir but I have stayed in IHG pre and post COVID19 and never been treated in such a manner over a simple request of please clean my room. The room needs TLC shows and wear and tear over many many years of service. All the more reason to be caring and giving customer care not lecturing your consumers on VACATION!

Ahmed greeted us and, from that moment on, we taken care of in a warm, caring, professional manner. When we travel back to Fayetteville, we will want to stay at Avid hotel, and we hope that Ahmed will still be on your staff. The remainder of your staff, down the the person, was also warm and friendly, regardless of their task/s or time-of-day! The grab-n-go breakfast had a great variety and the anytime coffee is a must. The room was perfect, clean, well cared for and the beds were GREAT! *Trip Type - we were in town to attend a Larkin Poe concert at George's Majestic Lounge **Maybe add a trip type of ”Pleasure”

My experience was, obviously, much different than those giving 1 or 2 stars. I give 4 instead of 5 because it is not a Hilton or Marriott, but for the price it is exceptional. I had a one bedroom king. The extra space was great, but the bed, sheets and pillows were exquisite! I slept better for 2 nights than I have in a long time. All of the employees at reception were very friendly and helpful. I would definitely stay again, especially if promised the same bedding.

Our experience was great! I initially was skeptical after reading some bad reviews but took a chance anyway. Glad we did! Staff was wonderful, room smelled clean as soon as we walked in (everything was very clean) air conditioner worked excellent, & the area felt safe!

Love how big the rooms are. Very homey and comfortable. Will definitely be returning to this hotel.

I stay at this hotel a couple of times a month. The staff is always friendly and helpful. During my last stay, I accidentally left my I-phone charger in the room. I called the next day to see if it had been turned into lost and found. It had not but the staff checked my room and called me back when they found my charger. Upon arriving for my next visit, Hydisia remembered my name and had my charger ready for me at the front desk. It is the small things that make a big difference. Thank you, Gary M

Hotel conditions are good, a good choice for business trips.