Hotels near Rockhill Park Pavilion, Fort Wayne

The staff were all friendly with a friendly smile. I think it is the best location. The hotel room is normal. Stayed at a great price.

Newly renovated rooms.New furniture.New wooden floor.Nice hallway carpet.42” flat screen T.V with HBO .Free internet.Guest paid laundry.vending machine ,pop machine & charge machine too. Large parking space.Pet friendly.Near to downtown.Near to restaurant. Great clean room.Helpfully staff. Nice place to stay.

I travel extensively for business and stay in many hotels. This Residence Inn was exceptional. Matt and all the front desk staff were very friendly and helpful. I had a room on the third floor. It was very clean and quiet and it had a fireplace!!! That made the room very cozy. The hotel is convenient to town and a number of amazing restaurants and is close to the airport. Ft. Wayne is a beautiful city, especially in early spring with all the flowering trees, tulips, daffodils and lovely parks.

Good value for money, breakfast is provided, there are supermarkets and fast food restaurants near the hotel, and it is also very close to Japanese food stores.

Driving along Highway 294, you will see a striking hotel sign when you get off the highway. The hotel is a relatively small building with a blue and white exterior. The lobby is super spacious. The front desk staff of the hotel are very kind and the processing speed is very fast. The design of the hotel is very fashionable and the colors are brighter. I like it very much. The wheel roll in room selected for the room, the hotel room in the United States is large, and any large trolley box can be opened properly. The bathroom is also barrier-free, which is spacious and clean.

First off - the pictures on website are NOTHING like the property - when you call to make reservation there is a welcome message indicating they are proud to announce renovations have been completed - the hotel is filthy - stinks - bathroom off the lobby had poop all over it and urine smell terrible - didn’t even use the bathroom - we were given a key to room 301 - window in hall outside of room was broke and could hear highway - room keys did not work - people were sitting outside of the room watching tv on their phone (shady people) we were appalled by the filth of the whole place and the smell was terrible - we went back to front desk and told them we were not staying - because of misrepresentation of the conditions- the “staff” behind the front desk were 4-5 men (could not understand we needed refund) I don’t believe they could understand much English - another disturbing thing was they made a picture of my drivers license when checking in (I have never had this done at a hotel) I did request the copy of my license be given back to me - I am now working with the customer complaint dept (not much help) I was advised to call manager at the hotel and request refund - when I called - was told manager was not there and not sure when he would be in (not today not tomorrow just not sure when he would be there) I gave the person who answered the phone my request and information to pass along to manager - I do not expect a call back! I know that each hotel is individually owned but I would think comfort inn would have district managers that monitored the properties since it represents their brand! I was not able to get a contact number for corporate offices here in United States - the customer service for complaints in housed in Central America (which we had a language barrier) My husband and I are not high maintenance people by no means but this property is a disgrace for comfort inn and for Fort Wayne! Again - do not book this hotel if you think you are going to the facility shown to you on their website (unless you want a good laugh) total misrepresentation! I wish I would have taken pictures of actual property but we just wanted to get out of there!!!!! I am still hoping to get a refund since we did not stay (didn’t even get in the room)