Guest User
October 5, 2021
We often travel around Japan and are already accustomed to the service that we usually get in Japanese business class hotels. We stayed in the room for 10 days with the option to extend our stay. What was my surprise when, when asked to borrow an iron, I was refused. I explained that today is my birthday and that half an hour after checking into the hotel I have to meet family and friends in a restaurant and do not want to go in crumpled clothes. All the same - they answered that they did not have an iron, there was only a press. But with this press it is impossible to straighten a wrinkled suit. Are you seriously? This is the largest business hotel in the area and you don't have a single iron for your guests? Or do you sticky discriminate against women, believing that they should not count on the care and service in Japanese business hotels? Dear hotel administration, You ruined my birthday, I could not hold back my tears. This is one! Two: There is a poster in the hotel elevators for a restaurant nearby that offers a free drink to hotel residents. We visited this restaurant and were told that there is only a discount on the drink bar, there is no free drink. Dear hotel administration, such advertising is a deception of the hotel guests and such a poster should be removed immediately so as not to anger the guests. I informed the reception staff about the fraud, but the poster remained hanging in its original place, unchanged. Please do not deceive your guests with such advertising. It's a pity, the hotel is not bad, but such moments are bewildering.
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