Guest User
July 11, 2021
I am a member of Home Inns. I decided to stay in this house out of my trust in this brand. Because it is a newly opened hotel, I thought about the hotel’s new decoration facilities, a good location, and free parking. I looked forward to staying with great joy, but I was disappointed... Maybe the hotel has just opened a lot of problems that have yet to be resolved. There is nothing wrong with the hotel environment, it is as new as I imagined, so there is still a bit of decoration, which is understandable. After checking in, I lay down for a while and found that there was no quilt on the bed. I called the front desk to ask for it. The staff asked us to change rooms. They were too tired to move, so they moved the quilt over for me. There was a constant smell in the room at night. I didn't know if it was from the toilet drain or the air conditioner, so I changed the room the next night. Unexpectedly, I found a big cockroach in the room. I was frightened and contacted the front desk to request a room change. We packed up the new room but found that it did not match the high-end boutique business room we ordered. The room became smaller and smaller. The bed was changed from 1.8 to 1.5. , When I am blind, so fool the guests! We randomly contacted to change rooms again, and it came to an end. It was already two o'clock in the morning. The hotel did not express any apologies. The whole process was indifferent, like robots with no emotions, and they didn't feel the sense of service. The staff who came back to deliver the room card unexpectedly called us over from the other side of the corridor. Don't you know that it should be delivered? Or to help carry some luggage, I'm so disappointed! This is not enough. I parked the car in the parking lot downstairs. Their parking lot is with the Youngor next door. It is a cooperative relationship. After paying the person who watched the car, I would go to the front desk of the hotel for reimbur*****t. The uncle who watched the car was really responsive. I paid the first day’s money and didn’t drive the next day. He even called the traffic police to report me parking illegally and forced me to go downstairs to pay. He could be there. When I parked the car on the first day, I collected all the money at once, or asked me for money when I got the car, and what is the point of asking the traffic police brigade to report me and text me! On the third day after we checked out, we planned to eat around and then drive, but after going downstairs, the uncle had to charge me 15 yuan more, saying that I had overtime and I still need to pay. I am a member of Home Inns. It stands to reason that the check-out time is At three o'clock, he insisted that he did not recognize this, so we contacted the hotel to communicate. The hotel said that the car should be driven away before 3:30. We paid an extra 15 yuan, which is half a day’s parking fee, and wanted to finally be able to go with peace of mind. time to eat. After eating, I came back at 15:07. I saw my uncle standing behind my car. He came up and asked me for money again. He said that I had been over seven minutes and my fire came up... As soon as the hotel agreed to leave before 3:30 But, the second is that I paid 15 yuan as a two-hour parking fee. How can I park until four o'clock? This is only more than seven minutes. Even if I check out at two o'clock and walk to the car, it will take two and five minutes. Do you want to charge me? No one has seen anyone do this business! No EQ at all! I will never go again!
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