I can only mention two positive aspects of this hotel: the friendly staff, who were genuinely kind and professional, and the beautiful view from the property. Unfortunately, that’s where the positives end.
Let me start by saying that the photos of the hotel are quite misleading. Behind the nice pictures hides a very uncomfortable experience in what feels more like a massive dormitory than a proper hotel. There are only four elevators for the entire huge building, which makes getting around extremely inconvenient — especially for families with children. We had to wait such a long time every time we needed an elevator that we often ended up using the stairs. Given the size of the hotel, that’s simply not practical, particularly with kids.
Next, the breakfast was terrible. We were a group of eight people — two families — and surprisingly, none of us could find anything enjoyable to eat. The food looked unappetizing and tasted even worse. The hotel really needs to replace the chef or whoever is in charge of the breakfast service.
Now, about the Sky Lounge restaurant — it was a complete shock. The prices are equivalent to what you’d pay at a nice restaurant in Seoul, but the quality is nowhere near. My wife ordered seafood pasta, and what she got was pasta with some strange, hair-like clumps throughout the dish. When we asked the waiter and chef what it was, they said it was a type of Korean anchovy and that it was safe to eat. They did remove a few of the “hairs,” but honestly, I’m not convinced they were anchovies at all. At least they removed that dish from our bill. Overall, the food was very poorly prepared, as if the chef had learned to cook from photos rather than recipes.
The restaurant’s interior design was also disappointing. For the price they charge, you’d expect a much higher level of service and presentation. You can easily have a far better meal in a good restaurant in Seoul for the same cost — without these issues.
The hotel’s facilities were another letdown. Most of the arcade machines are off-limits to children under 130 cm, meaning that if you’re traveling with young kids, you won’t be able to enjoy them together. The pool closes at 6:40 PM, and there’s not much to do there anyway.
One more thing — at check-in, we were asked to pay an additional fee for our child staying in the same room, even though there was no mention of this when booking through Trip.com. The amount wasn’t large, but it was still frustrating and left a negative impression.
In summary: The hotel looks great in photos, but the reality is disappointing. I would never stay here again and cannot recommend it to anyone. This place urgently needs new management to completely restructure operations, as too many things are seriously wrong. I genuinely hope the hotel improves in the future, because in its current state — and for the price they charge — the quality is simply unacceptable.
