To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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Positive reviews(2881)
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Perfect for kids(39)
Located downtown(28)
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Negative reviews(68)
SOHRAB
Standard Queen Room
Stayed in Sep 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Nice and clean hotel with a friendly staff. Spacious room and great location
Response from Property: Dear guest, thank you for your praise of our hotel! I hope you will always remember the time you spent with us, and we look forward to your coming again if you have the opportunity.
Fabrice
Standard Queen Room
Stayed in May 2023
Business travelers
5 review
2.5/5
Posted on Jun 12, 2023
The hotel advertised a nice spatious gym, but to my greatest disappointment, they dont have one.
Second, the hotel advertises as 5* om trip.com when they are actually only 4.
Last, the coffee machine in the breakfast restaurant was broken with no alternative for black coffee, which was frustrating to start the day.
Having said the above, rooms are nice spatious and clean.
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與提出的寶貴意見!酒店於年初時健身房因合作到期原因已退出酒店,對此酒店也在積極尋找合適的方案去補齊,對於給您帶來的不好體驗在此向您致歉,關於您提出的餐飲公司的早餐問題酒店會積極的去對接反饋。感謝您對酒店的支持和認可,期待您的再次光臨。
Guest User
Deluxe Double Room
Stayed in Oct 2023
Business travelers
18 review
3.7/5
Posted on Nov 17, 2023
Staff not keen to help much. But location good. Breakfast cold.
Response from Property: 尊敬的貴賓:您好!非常感謝您選擇恆瑞格蘭雲天(Dear guest,Thank you very much for choosing HengRui Grand Skylight Hotel Ganzhou! )!感謝您對酒店環境的認可。關於您提到的員工不太願意幫忙,早餐冷的問題,我們深表歉意。就您的反饋做出如下回復:酒店基層員工出於不懂英文沒能為您提供到幫助(The hotel's grassroots staff were unable to provide assistance to you due to their lack of understanding of English),並不是不願意提供幫助,您住店期間有什麼需求,您可以致電前台,我們可以安排英語好的同事為您提供服務( you can call the front desk and we can arrange for English speaking colleagues to provide services for you. )。您提到的意見和建議會書面反饋給合作的餐飲公司進行整改。感謝您的寶貴意見,熱切期待您的再次光臨!
Eugene
Superior Double Room
Stayed in Jun 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 12, 2023
Great service upon check-in. Very helpful and accommodating with all of my requests. The location is also very conveniently in downtown Ganzhou behind the mixC mall along with many food options nearby. Would stay here again!
Response from Property: 尊敬的賓客:您好!非常感謝您入住酒店並給予高度的評價,酒店每一個板塊都在不斷努力,要求更加精細、及時的服務每一位到店賓客,很高興看到您對我們工作的認可,我們懷揣着您的這份信任,將不斷進取時刻準備着給每一位賓客帶來優質的服務,期待您的再次光臨!
Anonymous User
Standard Queen Room
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 10, 2023
Very good. Clean and clear. And peace.
Response from Property: 尊敬的賓客:您好!非常感謝您入住酒店並給予高度的評價,酒店每一個板塊都在不斷努力,要求更加精細、及時的服務每一位到店賓客,很高興看到您對我們工作的認可,我們懷揣着您的這份信任,將不斷進取時刻準備着給每一位賓客帶來優質的服務,期待您的再次光臨!
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
37 review
5.0/5
Outstanding
Posted on Aug 15, 2024
Forgot to take photos of the hotel. The location is very good, the service is friendly, the room is also very good, the buffet breakfast is delicious, the hotel can charge the car for free, you need to make a reservation with the front desk, it is worth recommending.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and leaving your valuable comments. We have been committed to creating a warm and sweet home for you. Your comfortable stay is our highest pursuit. Looking forward to your visit again.
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The location of the hotel is very good. The surrounding business is bustling. It is convenient for eating, drinking and playing. Parking is available downstairs. The lady at the front desk upgraded the room. The room is large and comfortable. The breakfast has many varieties and tastes good. The price/performance ratio is very high.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at the hotel and giving us a high evaluation. Every department of the hotel is working hard to provide more precise and timely services to every guest. We are very happy to see that you recognize our work. We cherish your wishes. With this trust, we will continue to make progress and are always ready to provide high-quality services to every guest. We look forward to your visit again!
Guest User
Standard Queen Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The hotel room is very large, the floor is high, the view is good, the stay is very comfortable and quiet
Good location
Welcome fruit was also given as a gift
When traveling with children, children’s toothbrushes, slippers and bath towels are provided free of charge.
There is also a makeup mirror
Rich variety of breakfast
The waiters feel very enthusiastic
There is also the Little God of Wealth restaurant downstairs, which is also delicious.
As soon as the child goes out, he makes a fuss and wants to go back to the hotel to play.
Come and stay here next time! ! !
Original TextTranslated by Google
Response from Property: Dear friend, thank you for choosing us. It is our greatest honor to be recognized by you. At the same time, your support also gives us great motivation to continue to improve and innovate in our future services. We will work hard to do the best. Even better! We hope that you will feel like you are home every time you come, and at the same time, you will have different new surprises. I hope you can still choose Hengrui Blue Bay Hotel next time you stay!
Laohaoren123
Superior Room (2 beds)
Stayed in Jun 2024
Family
98 review
5.0/5
Outstanding
Posted on Jul 17, 2024
I felt good and stayed for another night. The hotel's service level is high and meets the needs of guests. It pays special attention to hygiene. Fruits are delivered every day. The breakfast buffet in the morning is rich in variety and tastes good. Several restaurants downstairs also have local characteristics and are reasonably priced. It's easy to take a taxi to Songcheng. Songcheng's pontoon bridge and ancient city walls are very unique.
Original TextTranslated by Google
Response from Property: Dear friend, thank you for choosing us. It is our greatest honor to be recognized by you. At the same time, your support also gives us great motivation to continue to improve and innovate in our future services. We will work hard to do the best. Even better! We hope that you will feel like you are home every time you come, and at the same time, you will have different new surprises. I hope you can still choose Hengrui Blue Bay Hotel next time you stay!
Anonymous User
Superior Room (2 beds)
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Stayed for one night in Ganzhou and decided to stay here temporarily
The hotel is very big, and the hardware may not be as good as chain five-star hotels, but the details are in place. Cups and towels are all sealed in plastic, and it feels very clean.
Moreover, the room has a bathtub, fruits are provided, and the buffet breakfast is quite complete. The service staff are very friendly and warm.
Original TextTranslated by Google
Response from Property: Dear friend, thank you for choosing us. It is our greatest honor to be recognized by you. At the same time, your support also gives us great motivation to continue to improve and innovate in our future services. We will work hard to do the best. Even better! We hope that you will feel like you are home every time you come, and at the same time, you will have different new surprises. I hope you can still choose Hengrui Blue Bay Hotel next time you stay!
Dabudabuzou
Superior Double Room
Stayed in May 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jun 11, 2024
It was my first time to visit Ganzhou. I browsed several hotels and finally decided to support a domestic brand hotel. Not disappointed, very satisfied. Many details are worthy of praise and I hope they will be maintained.
advantage:
1. The room is on the 13th floor, but the water pressure is sufficient and the water volume is large, making it very refreshing to take a shower;
2. The room is large, free to move, and very comfortable;
3. The free tea bags are Chinese tea leaves, not tea bags. After returning to the room, it is very pleasant to make a cup of tea to relieve fatigue;
4. The linen is thick, clean and very skin-friendly. Towels and bath towels do not need to be packaged individually, which is more environmentally friendly;
5. The toiletries have good fragrance and quality, and are not perfunctory bargains. The toiletries that were brought with me were not taken out for use. After washing, your hair is fluffy and your skin is smooth;
6. The writing desk is equipped with a lighted makeup mirror, which is so convenient. It would be better if there is a retractable makeup mirror on the bathroom wall. For myopia, the mask cannot be seen clearly;
7. There is a washing machine and dryer on the floor, which is so convenient. Ganzhou has been under the clouds for the past two days, waiting for the sweltering heat of a heavy rain. Every day when I come back, I am soaked inside and outside. For unscheduled laundry, this is a lifesaver;
8. When ordering in the room, the restaurant was sorry to say that it was busy and it would take half an hour. I wanted to say in my heart that half an hour is very fast. The amount of dishes is very large, and two people can't finish three dishes, which is very cost-effective; I saw a robot going upstairs and it was delivered when ordering takeout, which was very convenient;
9. The bedside table provides three charging cables, and the wall plug panel supports USB interface, which is very convenient;
10. The lady at the breakfast noodle stall is very good. When parents with children order noodles, she takes the initiative to tell whether the toppings are spicy. Each bowl of noodles is cooked quickly, which is more efficient than many hotel breakfast noodle stalls. It is busy but not chaotic;
11. The lady in the housekeeping department on the floor is very good. I met her in the corridor and told her my needs directly. She went into the room quietly and finished the work without waking up my sleeping family members;
12. Check-in and check-out at the front desk are efficient, without unnecessary nonsense, making people feel relaxed;
13. There is bottled water at the desk in the elevator hall for guests to take, which is very considerate;
To be improved:
1. In the breakfast stall, there is no milk in the cereal section, neither hot nor cold milk, only soy milk. There was no milk in the milk carton next to the coffee machine. Later, the waiter said that the milk was out of stock. It's really embarrassing. In addition, no matter how busy the breakfast stall is, you still have to ask the guests when you are closing the table. The guest was still sitting, but he immediately took away the dinner plate, which made me confused.
2. When I first entered the room, the air conditioning panel adjusted the temperature, but I didn’t feel cool for a long time. I didn't dare to pull out the room card for the next two days because I was afraid it would be hot when I entered the room. Next comes summer. If the air-conditioning system does not respond particularly quickly and the floor supervisor has inspected the room and the bleachers in this room have been drained that day, plug in the power card to avoid unnecessary complaints.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for taking the time to leave your review here. We are very happy to see that you were satisfied with your stay. We welcome you to visit our hotel again and continue to provide us with your valuable comments and suggestions
Guest User
Superior Double Room
Stayed in Apr 2024
Solo travelers
9 review
4.5/5
Great
Posted on May 15, 2024
The biggest advantage is the large room. Compared with several representative hotels, this room is the largest, which is the primary reason why I chose it. Secondly, because it is on a higher floor and relatively quiet, it is very pleasant to sit in the room, watch the scenery or read a book. Given these two advantages, I stayed for 2 nights. It's a pity that there are no smart facilities in the room, which is a little inconvenient. In terms of location, it is not far from Central Park and Vientiane City, which is convenient for eating, drinking and having fun. I want to complain about the breakfast. The taste is average and there are few varieties. I once missed the soup and fermented rice wine eggs in Gandian Building. Another thing that needs to be complained is the deposit issue. Each room has to pay an additional 500 yuan deposit, which has not been done in many years of staying in a hotel. It's a bit troublesome, but the deposit refund is fast. Overall, for a small city like Ganzhou, it is a relatively good hotel.
Original TextTranslated by Google
Response from Property: 尊敬的客户,感謝您的入住並留下寶貴的意見,誠如您所言,我們一直致力於為客户打造一個温馨甜蜜的家,您入住得舒心也是我們的最高追求,感謝您在我們酒店找到了家的感覺,期待您再次光臨!
cnmmmp2017
Standard Queen Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 8, 2024
The lady at the front desk was nice and kind, the room was large and comfortable, and the details were very good - for example, there were fruits, and the cups had disposable envelopes. The view was great on the 22nd floor. I also recommended it to other colleagues, and I hope to come again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and your affirmation. We are very touched. It is our mission to satisfy every customer. We will work harder in the new year and look forward to your next trip!
Guest User
Superior Double Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 6, 2024
From check-in to room service to restaurant, the service is very warm and good. The location of the hotel is also very convenient for travel. We personally don't like the pillows in the room (this varies from person to person, mainly because we sleep on buckwheat pillows at home). Ganzhou people are friendly and warm. 👍👍👍🌹🌹🌹
Original TextTranslated by Google
Response from Property: Meeting is fate. Thank you for taking the time to leave a message for Xiaoheng in this busy city. Whether you are happy to play with friends or a little tired from being busy, please don't forget that we are waiting for you, listening to your joy and relieving your fatigue. We are friends and family.
Anonymous User
Superior Double Room
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel is in a good location, very close to Vientiane City. The hotel lobby is very clean and the hotel staff are very enthusiastic. The facilities are complete, and there are robots that can deliver meals, which is very convenient. The room is spacious and bright, the bathroom is large, with dry and wet separation, and a separate bathtub. The bedding and pillows in the room are very comfortable, and fruits are also given. The service is very thoughtful.
Original TextTranslated by Google
Response from Property: The best reputation comes from everyone's praise! Thank you for liking Xiaoheng, and thank you for sharing your love with everyone. Satisfaction is just the starting point. Making you surprised and touched every time you stay is Xiaoheng's ultimate goal. You are always welcome to come home and have a look~~~