Guest User
January 31, 2023
No room that I booked and a proposal to sleep in a decrepit working room with no ventilation in one of the rooms smelled musty (when filing a complaint, the manager considers the room to be "standard"). There is no possibility of refunding despite the hostel's failure to comply with the reservation made. Standing against the wall, we slept in a room without a bathroom inside, the need to check out by a certain time, lugging the luggage back to the car (even though the stay was booked for more days), the need to check in again and carry luggage. Service at a very low level voicing to the customer "this is not Hilton". Inability to speak to the manager. Faulty card opening systems (the room card once opened the room the first time, another 3 times it had to be applied several times before the door opened). The curtains in the room on the ground floor did not guarantee privacy. In the evening people from outside could see what was going on in the room. The photos in the advertisement of this facility show only representative rooms, in fact they look much worse, they are neglected and worn.