Ion Delemon Premier Suites Genting

The management is really bad, the bed is full bug, and the refrigerator is not cool. Will not book again!

The hotel room is nice but the washroom have many cockroach. The balcony corridor is look like old place. But the weather is so cold in the morning and at night when raining. Hotel have many choice of food restaurant.

Very bad experience.Have emailed as n official complaint where facilities provided are not free of charge as what stated in your advertisement.

It was very difficult for me to check in at first. I tried to contact the staff, but no one answered my calls, which caused me to wait and search for staff for quite a long time. There was no drinking water provided in the room, which I found very strange, as it is a basic amenity for guests. No towels or toothbrushes were provided either. I also noticed small cockroaches in the room, which indicates poor hygiene. Overall, the quality of the room and the hotel was below my expectations.

The air cons keeps on automatic on the whole night ! Towel is too old

Dear Trip.com Team, I am writing to provide feedback and lodge a complaint regarding my recent booking made through your platform. Firstly, the booking information was misleading. I was under the impression that I was booking directly with a hotel, however upon arrival, I realised this was not the case. There was no proper hotel-style check-in or check-out process. Instead, access was only via the car, which was not clearly communicated at the point of booking. Secondly, the directions to the check-in point and the room were extremely confusing, causing unnecessary stress and inconvenience upon arrival. More importantly, the room condition was very poor and unacceptable for the price paid. The cleanliness standard was far below expectations. I have attached photos as evidence, which clearly show issues such as dampness, mould, and overall unhygienic conditions. This is not what was represented on the listing. Due to the above reasons: • The experience did not match what was advertised • The accommodation was not worth the price paid • I would not recommend this property to other users I booked through Trip.com with the expectation of a reliable and transparent experience. However, the lack of proper check-in/check-out arrangements, misleading information, and poor room condition have resulted in significant disappointment. I kindly request that Trip.com investigate this matter and provide a clear explanation. I would also like to know what actions will be taken regarding this booking. Thank you, and I look forward to your response.

A lovely view, with a beautiful sunrise in the morning. The room has a balcony, so we could enjoy the sunrise from there.