Hotels near Southgate Marketplace, Glen Burnie

Customer Service with a smile. From the moment the shuttle picked me up, I was transported back to a time where service was personal and positive. Lay, the driver welcomed me back to Baltimore and engaged in an lovely conversation taking us back to our DJ days in the Baltimore club circuits. Lay epitomized what excellent service is with a friendly, welcoming attitude. Upon my arrival, early am, my room was not ready as I arrived on a redeye from the west coast. Kawan, at the front desk, handled the situation like a champ, she offered me a complimentary breakfast voucher, while she finds an available room from the early checkouts. I grabbed a few breakfast items and before I even say down, Kawan appeared with my room keys, and a huge smile! Lay and Kawan restored my faith in excellent customer service and turned a day that had the potential to be difficult (Redeye, jetlag, schedule) into a great way to start my week on the east coast. Kudos to both!

Stayed many hotels in marryland but this is the best soo far based on price, very close to airport like 10 mins. Rooms are very nice and clean they do have housekeeping services which is amazing as i always request HK services but never ever receive it from other hotels , Breakfast do not have too many options like 3-4 items basics but very reasonable price $10-$13 Amazing pool, decor, front desk is fast and professional. Its a big hotel located in a very peaceful area, while from your room you will see many flights taking off and landing which is amazing !!

This hotel is conveniently located across from Live ****** which is great. They are clearly short staffed - there is no daily housekeeping and the bar was only open for one night as their bartender did not show up for his shift the next night. The check in line was long, only one woman working, but she never lost her smile and made it a pleasant experience. In fact, everyone we encountered was very nice. The room was average, weird layout and no microwave. The bathroom was gross. The showerhead leaked so there was a puddle of water in the shower when we got in. Then the seal on the door was broken so water leaked out everywhere. The wallpaper was torn and there was evidence of mold

I loved everything the hotel offered, friendly and cordial staff, breakfast with fruit, cereal and an unforgettable chocolate muffin, not to mention the excellent cleaning. Hotel well located next to shopping malls, ****** and restaurants

When you get to airport you call, then the shuttle will come, it didn’t take long but he said he was already on his way. We arrived very early and were going to walk to the crackle barrel which was about a 5 minute walk but it was too cold. The check in lady we were more than welcome to have their breakfast. Area to eat was spacious and clean. Extra room was for the food which was a pancake machine, eggs, turkey and pork sausage, potatoes, plus the staples pastries, cereal, breads, oatmeal, yogurt etc. a good selection. We left our bags and caught a Lyft to their mall, cost about $15.00. Our room was ready and we asked about the shuttle to the cruise terminal ( I had called before booking to confirm they had shuttle to cruise and was told yes and it was free.) She ask us what time we wanted to leave, saying it would take 15 minutes to get there. We picked our time. Pool looked nice, we didn’t go in. Rooms were clean and nice. Next morning there was a new woman at desk and we said we were here for the shuttle. Now she says there is no shuttle, so I said that’s not what the woman said yesterday ten told her about that. She replied that she was the manager and we didn’t have the special deal. What deal? She said we would have to call Lyft, and it would take 30 minutes to get there, again not what was said yesterday. So we sat down and had coffee and was discussing how wrong it was to be told one thing then another. Well she must of overheard because all of sudden she said they would take us. So in the shuttle we go, I timed how long to terminal and it was 6 MINUTES! The driver basically threw out our bags then took off. I may stay there again but definitely find my own way to cruise terminal.

On the outside it is not inspiring. There is construction going on and it's tucked in between like a car dealership and other non-hotel businesses. I was worried as I drove up. But inside, it's its own little world. It is EXTREMELY clean. The breakfast was actually satisfying and the staff were friendly. The room was great. The only thing I would like to see is, as they replace their mini-fridges, that they use ones that have a separate freezer compartment. We had some frozen things we wanted to stay frozen, and the back wall of the mini-fridge was not up to the task. We slept great and it was conveniently located for where we needed to be. Very fair pricing as well.

This hotel has no breakfast, $18. It doesn't matter, but the black waitress is a bit low.

I've stayed here before and the staff is always very courteous. However, during my last stay I couldn't get through to the front desk by phone for almost an hour. I was on a work call so I couldn't go down. When I did reach the manager to ask for a late check out, her tone and attitude was a bit sour. I was surprised because this never happened before with staff. The hotel is almost immaculate and the price is very reasonable. Good location and quiet.

It's beautiful, clean and modern, but not one you'll want to stay at if you have an early morning flight. We didn't know the shuttle didn't start until 7 am (odd) or we would've booked another hotel. When you have other travelers complaining about this, you may want to reconsider your hours. PRO'S: I will say the lobby and room were beautiful modern eye candy. It was clean, the bathroom luxurious, the bed like a dreamy pillow and the staff courteous. We only spent about 6 hours there, so not enough time to try the food, breakfast or the gym- which looked upscale with many machines and weights. CON'S: As others have mentioned, the halls can be NOISY. We should've known something was up when we had to sign a disclaimer upon check in that we wouldn't have a party in the room. A first! Having said that, the walls/door seem to be a bit thin. The drunken people heading to their rooms at 2 am sounded like they were in our room as they passed. A total bummer when you have to leave for the airport via Lyft ($30) at 4:15 am . Here's a thought: Maybe one hallway on the top floor could be reserved for airport travelers or those requesting quiet rooms (since you're an airport hotel?). That way you can ensure your patrons a good night's sleep. Fellow WHITE NOISE LOVERS? For those that depend on a hotel's thermostat to have a constantly running fan option, this does not. Again odd, as we rarely run into this with hotels. The fan will turn off when the temp is reached, leaving you susceptible to any hallway noise. It would be great if you had a few portable fans available or even one tucked in each room like you do hairdryers. Also, if you're a hot sleeper in July's heat you cannot adjust the AC to any lower than 64 degrees. Will we stay there again? Perhaps if we don't need an early shuttle and ask for a quiet room. I hope the management will consider these comments, because this hotel could be amazing if it addressed a few areas.