Bristol Evidence Hotel

The service from booking to departure was wonderful, only the check-in was late, I could have made it more flexible, I waited 3 hours to do it. Me and my daughter we hosted, 2 adults, but if it was a child it would be unpleasant.

Terrible! I booked a DELUXE room. Close to check-in time, they informed me that they had a maintenance problem and would direct me to another room. Without much clarity, I ask if it would be a room in the same category. They respond with a photo, but without verbalizing that it would be worse. After my observation and note, they say that it is inferior. I ask if they will return the money for the difference, although I don't want to fight about the situation as the right thing to do would be an upgrade in these cases. They say yes, they would refund the amount. I've already charged him 3 times via WhatsApp and no response. Other than that, the room was disgusting. Run from this place

It looked like a horror movie. Terrible. Mold everywhere. Bed and bath linen with a used appearance. Dirty room. The reception itself confirmed that there were several complaints. I'm trying to get a refund. I had to look for another place. I do not recommend.

I have stayed at this hotel several times and noticed that it is poorly maintained and lacks maintenance. The location is great, close to everything. But the gym needs to replace the equipment, which is outdated and unmaintained, even the water filter is not working. The pool didn't even have a ladder to get in or out, people without mobility can't use it because it doesn't have a ramp, there's also a lack of maintenance, there's a lot of tiles missing, there's a high chance of someone getting hurt, the bottom filter is the old one, which runs the risk of sucking children's hair, it needs to be changed urgently. Improve cleaning in common areas, despite the building being painted, cleaning must be redoubled. The valet service and night security are very good, the check-in service too. These are points to improve in order to return more often.

When I made the reservation I believed it was a hotel, but it works like a loft chain and they rent through AirBnb. As soon as I arrived, there were several people waiting to be served and it was chaos, but everything soon got organized. The room is quite OK; spacious, with large kitchen and balcony. The bathroom is reasonable, nothing special, but like any other, and works properly. It has a hairdryer. In my room there were 3 single beds. We had to put them together, as it was a couple. The TV was not connected to the internet, so we were unable to access Netflix and the like. The TV also did not have cable. About breakfast... Well, the restaurant is soooo old. It needs urgent renovation and revamping. It's very decadent, I expected much more. Also, the breakfast is terrible. The food was all served in those boiled egg richauds. All closed. I found it very strange. We had to open them one by one and there were 3 slices of one cake, 2 slices of another, 2 cheese breads... It was decadent. It looked like he had gathered the entire week's leftover cake and served it. It would have been much better to have served just one fresh cake. The nutritionist here cries... And they probably don't even have one there. A sadness.

Hotel reservation for two people and the room only had 1 towel that looked like a floor cloth. I had never seen it like it. I requested a second towel for the 2nd guest, which only arrived after complaints. Breakfast bread and coffee was the best option. Frozen cakes. Toilet paper at the end without reservation Hotel needs to improve a lot in all aspects. I definitely won't go back and won't recommend it.

For the second day I have been staying at this hotel without being able to watch TV and without any support from the hotel. And to make me more irritated with this accommodation, they didn't even clean the room. Terrible service, only one person to assist at reception and always a queue. Dirty, old rooms and an electric shower, which is something that in my travels, and I travel a lot for work, I don't remember seeing. All in all, a terrible hotel and I wouldn't recommend it to anyone. First and certainly the last time I stay at this place