Holiday Inn Express MT. Pleasant - Scottdale

The room was without issues. The bed and pillows were comfortable. No fault of the hotel but we returned after being out and they were at 50% power. Only thing that was disappointing we were told at check in that breakfast was at 6am and apparently thats only during weekdays not weekends. Ice machine on our floor had a sign of do not use out of service for cleaning but nothing was being done with it.

Stayed here 3 times before and it was great. Recently bought out by a new company and it's very odd now. I've never in my life had to pay a $50 fee in case I damaged the room or stole something. You get it back of course but just because they had some vandalism one time everyone from now on has to "pay' for it by this odd reimbursed fee. Never heard of such a thing. Plus my heater didn't work. Too hot because it did not recycle off an on from the setting. Still had to pay for me room. No apologies. Sad because this was a good place before.

We stay at this location regularly as my family lives nearby. One thing we like esp. is the breakfast that the Holiday Inn Express is known for. We understand there is new ownership, but the person in charge was inadequately trained as she didn’t know how to operate or, “fix” the pancake machine- (was it broken?) so no pancakes. There was no juice but Apple- the eggs were of a disturbing slimy consistency and the “sausage”patties were beige… I refused to eat them, but my husband did- he soon threw them away saying they were just gross… There were no cinnamon rolls at all both days we were there, as we were told they hadn’t any, and the muffins they did have were frozen in the center…. It was like this both mornings we stopped by for breakfast and went to a Wendy’s drive thru instead. When we checked out my husband tried to share his disappointment with the breakfast but was told there wasn’t anything they could do at this point as we were leaving.” Maybe it’ll be better next time?” They said… On the drive home, my husband voiced to me his thoughts that in the future we need to stay elsewhere. I d rather not as it is close to my family, but I agree with him that we should get the breakfast we paid for that the Holiday Inn Express usually provides. I am sure that many, if not all, guests feel that the breakfast is a big deal, as we observed many fellow guests who were visibly annoyed and dismayed at what we were being served. We may not be back.

Bathroom was dirty. Sink didn’t drain well. Complained to desk, no resolution. Complimentary breakfast was out of stuff and no one to refill. Twice out of coffee.

Staff was wearing pajamas! Not only that when I walked in my reservation along with 4 others were laying out on the desk with my room key paper clipped on. There was a piece of paper that said fill out paper and take your key. Very unsafe (someone could have taken they key, used it and returned it), very unprofessional. When the front desk worker appeared she was wearing pajamas

I would not stay here again. When I booked the room, I verified breakfast. I did so again when I checked in and was told they had eggs and sausage, cereal, fruit, etc. There was a sign that said Sunday breakfast 6 AM until 10 AM. We arrived about 9:25, and everything had been put away. I was told they closed at 9:30. I pointed to the very visible sign. But it was too late. Everything was torn down and put away. NOT acceptable.

Kitchen staff quit Friday morning, and perhaps an asst manager. Saturday morning the Housekeeper I spoke with (asked her to change my sheets, as I found there was blood on them - not mine) said her boss was promoted to asst mgr and she herself to head housekeeper. Yet Sunday morning she was in the breakfast room, putting out pastries. She said their cook hadn’t shown up, nor front desk person. She was trying to do it all, but unfortunately didn’t have access to the computer to check people in or out. Not hot breakfast Friday morning or Sunday morning. Pastries were mostly put out Saturday night so were stale by Sunday morning. But there was cereal and yogurt and eventually cinnamon rolls

When we checked in, it wasn’t very smooth as the manager didn’t know what rooms were cleaned and available plus they were out of toner so he had to write up a check in sheet for me to sigh. They were also taking emails of people checking out to send receipts later. Still haven’t received mine. The first day we went to breakfast around 9am on Saturday and found all the hot food was gone and no sign of it being replenished. On our second day around 8:15 on Sunday, we go to breakfast to find NO hot breakfast, just empty clean pans. We checked at the front desk and found out that the manager just didn’t show up that day, so they could only have cold breakfast items. The front desk was being run by housekeeping as there wasn’t any backup for the manager who didn’t show up. They were doing the best they could do but didn’t even have access the computer system. We already have plans to return in November and hope the owners have different/better management when we return.

No one at front desk at check in. No bar soap in bathroom. Reserved 2 queen beds. Got one king. Ran out of toilet paper and tissues. Only got two towels. Had to ask for more. Then I got overcharged for the room. Still trying to resolve this.