Anonymous User
I used to stay at Atour whenever I traveled for business, but this was my first time at a Ji Hotel. The room had a lovely wooden aesthetic, clean and comfortable, and I was initially very happy with my stay. However, early in the morning, the piercing sound of a construction drill suddenly started, abruptly waking me from my sleep. The noise continued for a full hour, giving me a splitting headache. I couldn't take it anymore and called the front desk. To my surprise, the person I spoke to handed the phone to someone else to deal with. They then told me that the construction couldn't be stopped and the only option was to change my room, completely disregarding how tired I was from being woken up. My anger flared up instantly, and I had to endure the noise until noon. I thought that would be the end of the hotel's 'solution' – no follow-up whatsoever. But then, in the afternoon, a guy from the front desk called me proactively. His tone was full of apologies, and he offered a solution, which instantly calmed my frustration. What I had planned to be a negative review turned into a glowing one, full of praise.
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