DoubleTree by Hilton Hotel Guangzhou (Science City Branch) Reviews
DoubleTree by Hilton Hotel Guangzhou (Science City Branch)
No. 18 Shuixi Rd, Guangzhou, ChinaView Hotel Details
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DoubleTree by Hilton Hotel Guangzhou (Science City Branch) Guest Reviews
4.8/5
Amazing
2166 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(2166)
Positive reviews(2107)
Reviews with photos/video(380)
Classy environment(480)
Friendly front desk staff(199)
Quiet & comfortable(109)
Delicious breakfast(104)
Secluded lake view(61)
Perfect for business trips(44)
Delicious buffet(38)
Tasty restaurant(17)
Negative reviews(59)
Azjargal Amarsaikhan
Connecting Room (2 beds)
Stayed in Jul 2023
Family
4 review
Very Good
Posted on Aug 31, 2023
Great customers service, good selection of foods. The guy named Nemo is the guy you talk to when you need help. He was very helpful and good at what he does.
Cookie was super delicious.
Response from Property: Greetings from DoubleTree by Hilton Guangzhou Science City.Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement.We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Nick Chin
Connecting Room (2 beds)
Stayed in Sep 2023
Business travelers
16 review
Amazing
Posted on Sep 22, 2023
very nice hotel and comfortable
Response from Property: Thank you very much for taking the time to share your experience of your recent stay with us. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. DoubleTree by Hilton Guangzhou Science City located in one of the 8 sight of Guangzhou – Ke Cheng Jin Xiu. Located in the heart of the dynamic Guangzhou High Tech Development District, DoubleTree by Hilton Hotel Guangzhou Science City is adjacent to the beautiful Civil Park, Tram Huangpu Line 1, Huangpu District Government and Guangzhou Science City Convention Center. Benefiting from it's great location，Baoneng Guangzhou Arena are a short 5-minute car ride from Hotel. It's a 40-minute drive from the hotel to Guangzhou East Railway Station and Canton Fair Pazhou Complex. Guangzhou Baiyun International Airport is about a 45-minute drive away. It's about 15-minute drive to LG Display, Grand Tech Park and Jabil Circuit (Guangzhou) Ltd. Zhitai Plaza, Luogang Wanda Plaza, Luogang Playground are within a 10-minute car ride distance from the hotel. Metro Line 6 is also adjacent to the property and Shuixi Station of Metro Line 21 is 600m walk.We promise to provide special comforts and acts of kindness that make the traveler feel human again. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Guest User
Guest Twin Room
Stayed in Oct 2023
Business travelers
1 review
Outstanding
Posted on Oct 27, 2023
It was an absolute delight from start to finish! Every aspect of my experience exceeded my expectations and left me feeling pampered and well taken care of. The hotel staff were attentive, friendly, and went above and beyond to ensure my comfort throughout my stay.
Response from Property: Greetings from DoubleTree by Hilton Guangzhou Science City.Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement.We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Guest User
Guest Twin Room
Stayed in Aug 2023
Business travelers
1 review
Great
Posted on Aug 19, 2023
A very good location for business trip, the morning breakfast coffee should be larger cup with higher quality coffee which is very important for the first drink in the morning.
Dr. Richard Chan
Response from Property: Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and sharing your experience. We took note of your comment，we've given feedback to the restaurant and thank you for your valuable suggestions！We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Liping
Deluxe Lake View King room
Stayed in Nov 2023
Friends
66 review
Outstanding
Posted on Nov 27, 2023
Hotel staffs are very helpful, hotel room is clean and spacious
Response from Property: Thank you very much for taking the time to share your experience of your recent stay with us. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. DoubleTree by Hilton Guangzhou Science City located in one of the 8 sight of Guangzhou – Ke Cheng Jin Xiu. Located in the heart of the dynamic Guangzhou High Tech Development District, DoubleTree by Hilton Hotel Guangzhou Science City is adjacent to the beautiful Civil Park, Tram Huangpu Line 1, Huangpu District Government and Guangzhou Science City Convention Center. Benefiting from it's great location，Baoneng Guangzhou Arena are a short 5-minute car ride from Hotel. It's a 40-minute drive from the hotel to Guangzhou East Railway Station and Canton Fair Pazhou Complex. Guangzhou Baiyun International Airport is about a 45-minute drive away. It's about 15-minute drive to LG Display, Grand Tech Park and Jabil Circuit (Guangzhou) Ltd. Zhitai Plaza, Luogang Wanda Plaza, Luogang Playground are within a 10-minute car ride distance from the hotel. Metro Line 6 is also adjacent to the property and Shuixi Station of Metro Line 21 is 600m walk.We promise to provide special comforts and acts of kindness that make the traveler feel human again. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Aras Ibrahim Saeed
Guest King Room
Stayed in Jul 2023
Business travelers
15 review
Outstanding
Posted on Jul 12, 2023
Excellent location, very nice place on the river, good hospitality and facilities, nice staff and friendly service
Response from Property: Greetings from DoubleTree by Hilton Guangzhou Science City.Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement.We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Joanna Joy
Deluxe Lake View King room
Stayed in Sep 2023
Other
2 review
Great
Posted on Nov 5, 2023
The lake and Mountain View’s are beautiful.
Response from Property: Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City. Yours truly, DoubleTree by Hilton Guangzhou – Science City
GabrielaL
Executive King room with garden view
Stayed in Aug 2022
Business travelers
12 review
Great
Posted on Aug 18, 2022
It is the best Hilton hotel I stayed in the guandong area so far. Staff was helpful and efficient, did an upgrade to my room. I did need a registration from the hotel which every hotel so far has provided it immediately, but for this the hotel has fallen short. I did not expect it from a 5 star hotel.
Response from Property: Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and sharing your experience. We have noted from your comments that we were not able to meet your expectation during your stay with us. First of all, we would like to apologize for the inconvenience caused. And our staff was contacted with you, for the details .I would like to assure you that I shall discuss your feedback with the department heads concerned, to take the corrective measures for overall improvement.Meanwhile, we could have the opportunity at your service again so that we could provide you with our promised service and I am confident that you would find the progress.Yours sincerely,
Eytan
Handicapped-friendly Double Room
Stayed in Feb 2022
Business travelers
22 review
Outstanding
Posted on Mar 25, 2022
Very good hotel, excellent food (dinner in the room and wonderful breakfast). Service is very good, offered me free of charge upgrading of the room, without asking.
Response from Property: Greetings from DoubleTree by Hilton Guangzhou Science City.Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement.We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Chan Chun Kin
Deluxe Lake View King room
Stayed in Apr 2023
Family
1 review
Posted on Apr 30, 2023
Poor maintenance
Response from Property: Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and sharing your experience. We have noted from your comments that we were not able to meet your expectation during your stay with us. We would like to apologize for the inconvenience caused. We are taking the necessary rectification actions accordingly, to improve the service and hotel facilities. Hope to welcome you back soon in the future!
Guest User
Guest King Room
Stayed in Feb 2023
Business travelers
4 review
Very Good
Posted on Apr 2, 2023
Good service
Response from Property: Thank you very much for taking the time to share your experience of your recent stay with us. It gives us great pleasure to know that you were pleased with our services. DoubleTree by Hilton Guangzhou Science City located in the heart of the dynamic Guangzhou High Tech Development District, DoubleTree by Hilton Hotel Guangzhou Science City is adjacent to the beautiful Civil Park, Tram Huangpu Line 1, Huangpu District Government and Guangzhou Science City Convention Center . Free WiFi is offered in all public areas of the property. Free private parking is also possible on site. Benefiting from it's great location，Guangzhou Baoneng Qoros Arena are a short 5-minute car ride from Hotel. It's a 40-minute drive from the hotel to Guangzhou East Railway Station and Canton Fair Pazhou Complex. Guangzhou Baiyun International Airport is about a 45-minute drive away. It's about 15-minute drive to LG Display, Grand Tech Park and Jabil Circuit (Guangzhou) Ltd. Zhitai Plaza, Luogang Wanda Plaza, Luogang Playground are within a 10-minute car ride distance from the hotel. Metro Line 6 is also adjacent to the property and Shuixi Station of Metro Line 21 is 600m walk.We promise to provide special comforts and acts of kindness that make the traveler feel human again. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Guest User
Guest King Room
Stayed in Oct 2021
Solo travelers
6 review
Outstanding
Posted on Oct 5, 2021
Nice hotel, everything is wonderful.
Response from Property: Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City.Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement.We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Anonymous User
Handicapped-friendly Double Room
Stayed in Jun 2022
Friends
1 review
Posted on Jun 14, 2022
Good good
Response from Property: Greetings from DoubleTree by Hilton Guangzhou Science City.Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement.We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City. Yours truly,DoubleTree by Hilton Guangzhou – Science City
Guest User
Guest Twin Room
Stayed in May 2024
Friends
1 review
Outstanding
Posted on May 20, 2024
I booked a room for my daughter and niece and I was very satisfied! Food and accommodation are good! In particular, customer service manager Joey Yang tracked the whole process one day in advance, took the initiative to help us book a car, and sent afternoon tea to the room. It was very nice and considerate. I will stay at your house again when I go to Guangzhou!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your recent stay experience at DoubleTree by Hilton Hotel Guangzhou Science City with us! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests, and we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trips or travel! Sincerely look forward to your visit again! Best wishes! DoubleTree by Hilton Hotel Guangzhou Science City
Guest User
Guest King Room
Stayed in May 2024
Friends
14 review
Outstanding
Posted on May 19, 2024
I was upgraded to a suite for the concert. The room was very big, the bathroom was even bigger, and the view from the window was unobstructed!! It would be even better if there was a robot service! Concert bus pick-up service is provided!
Original TextTranslated by Google
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