the Westin Pazhou

the Westin Pazhou Reviews

the Westin Pazhou

Area C, the Canton Fair Complex, No. 681 Middle Fengpu Road, Guangzhou, ChinaView Hotel Details
the Westin Pazhou
the Westin Pazhouthe Westin Pazhouthe Westin Pazhou
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the Westin Pazhou Guest Reviews

4.8/5
Amazing
1568 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1568)
Positive reviews(1528)
Reviews with photos/video(289)
Friendly front desk staff(165)
Large rooms(139)
Delicious breakfast(128)
Delicious buffet(48)
Perfect for business trips(31)
Great swimming pool(28)
Luxurious(12)
Fantastic river view(11)
Negative reviews(40)
Guest User
Deluxe Room (Double bed)
Stayed in พ.ค. 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on 21 พ.ค. 2024
I went to Guangzhou just to go to my favourite band’s live concert. On the day of the concert, I went to the wrong concert venue and returned to the hotel to talk to Iris, a member of the reception staff. She immediately arranged a taxi for me and I made it safely to the start of the concert. The porter, whose name I don't know, was also really helpful in assisting me to use the ATM! It was indeed first-class service from the Westin. Thank you so much!
Response from Property: Thank you for staying with us during your concert trip. It is glad to learn that you’ve enjoyed your stay, especially the formal greeting and the room. Also, your recommendation will be a great encouragement for all of us to constantly provide instinctive service to our valuable guests like you. Sincerely look forward to seeing you soon!
Anonymous User
Deluxe Room (2 beds)
Stayed in พ.ค. 2024
Business travelers
7 review
4.2/5
Very Good
Posted on 12 พ.ค. 2024
Good amenities, cleanliness and just beside canton fair ground. Suitable for business traveller. Nice canton food restaurant at level 2.
Response from Property: Thank you for taking time to review The Westin Pazhou. As a business hotel possessing direct access to the Canton Fair Complex, we commit to deliver outstanding service to all valuable guests, especially when they are attending a fair like you did. Also thanks for your kind recognition towards hotel staff, guest room and restaurant. It will be a great encouragement for us to constantly offer personal and instinctive service. Sincerely looking forward to your next stay with us!
Donkin
Deluxe Room (2 beds)
Stayed in พ.ค. 2024
Family
9 review
5.0/5
Outstanding
Posted on 2 มิ.ย. 2024
Excellent stay. Restaurant was excellent for breakfast and evening meal. Room was spacious and clean.
Response from Property: Thank you for staying at The Westin Pazhou and sharing your experience on Trip.com. We are thrilled to know you have experienced the warmest welcome at our hotel. It is our honor to offer you comfort and care during your stay. Hopefully you get much better now and we sincerely look forward to making your next visit a renewal!
MOND SARISA
Deluxe Room (2 beds)
Stayed in พ.ค. 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on 7 พ.ค. 2024
once again review this hotel, been here at least 4 time per year for canton fair, what can i said for conveience... right there in the fair. only complain during rush hour so many people use the elevator, maybe not in house guest cannot use it will be lovely. recommendation: More bar snack please, Langham is not too far have more variety and they even have a gift for stay.... you better up the game if people know there is hotel near by walking distant
Response from Property: Thanks for staying at The Westin Pazhou and taking time to review our hotel. We are sorry to learn that you encountered problem with the mini bar and elevator. Your kind feedback will be crucially important for us to constantly improve our service. Thank you!
Guest User
Deluxe Room (2 beds)
Stayed in เม.ย. 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on 4 พ.ค. 2024
Fabulous hotel especially if you’re going to Canton fair- Just a short 2min walk and you’re there. Being directly connected to the centre definitely makes things easier - especially if it’s your first time at Canton Fair. The hotel is great and staff were amazing.
Response from Property: Thank you for staying with The Westin Pazhou during Canton Fair. It is great to see your recognition and hopefully our convenience to the exhibition center has brought your business trip more comfort and renewal. We sincerely look forward to your next visit and bring more renewal to your journey!
Anonymous User
Deluxe Room (Double bed)
Stayed in มี.ค. 2024
Couples
2 review
4.2/5
Very Good
Posted on 17 มี.ค. 2024
Good services
Response from Property: Dear guest, thank you for staying at The Westin Canton Fair and sharing your stay experience with us. All rooms in the hotel have first-line river or city views, wide field of vision, and are equipped with the Westin brand's exclusive Heavenly Bed, which is very soft and comfortable. We hope it can give you a good night's sleep and create unparalleled comfort. Thank you for your recognition of the hotel, we sincerely look forward to your next visit!
Wayne Chung
Deluxe Room (Double bed)
Stayed in ก.ค. 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on 12 ก.ค. 2023
Exceptional hotel with prime location for fair visiting. Connected to the Expo Complex with footbridge on 3/F. I was given a corner room with 270 degrees view of the city for one night. Room service was delicious and just what I needed to recharge after a full day of booth browsing. Buffet breakfast was outstanding and plenty to keep me going for the rest of the day without lunch. Staff were friendly and helpful. Elevator may get crowded and takes a while to queue when guests flooded back after each day. Westin had an exclusive golf cart shuttle across the footbridge but unfortunately no driver was available during my stay. Overall I'd rate this hotel 95/100 and will definitely return for the next fair.
6/17
Response from Property: Warm greetings from The Westin Pazhou! Thank you very much for taking time to share your recent visit on Tripadvisor. We are thrilled to see your compliments regarding our peaceful environment and great facilities. Rest assured that we have already taken notes of your valuable feedback on surrounding environment and pricing of exhibition periods and shared with related departments as we constantly look for ways to better fulfill our guests’ expectations. We sincerely look forward to welcoming you back for another pleasant stay and bringing you more renewal!
hanouch
Deluxe Room (Double bed)
Stayed in มี.ค. 2024
Business travelers
57 review
5.0/5
Outstanding
Posted on 1 เม.ย. 2024
good location, high service standard, friendly staff, high recommended
Response from Property: Warm greetings from The Westin Pazhou! Thank you very much for your comments regarding your recent visit here. It is our greatest pleasure to constantly offer customized and attentive services to all of our valuable guests like you. Hopefully The Westin Pazhou could always be your first choice whenever travel brings you back to Guangzhou.
Selvam Sivilingam
Executive Deluxe Room (2 beds)
Stayed in ต.ค. 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on 19 ต.ค. 2023
The hotel is situated near the Canton Fair and it is accessible from the 3rd floor. The room is big and beds are comfortable. The buffet breakfast is also have very wide choices between Asian and Western Cuisine. I would recommend anyone visiting the Canton Fair should book this hotel upfront.The only downside is the price as it is quite expensive.
Response from Property: Thank you for staying with The Westin Pazhou and sharing your experience. We are glad to know that our hotel has provided you and your wife comfort and convenience during your vacation. We sincerely appreciate your gracious comments and generous feedback on our colleagues which I look forward to sharing with our team as this will certainly motivate them to delight our guests. We sincerely look forward to your next visit!
k先生8558
Deluxe Room (2 beds)
Stayed in พ.ย. 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on 4 ธ.ค. 2023
Everything is perfect, staff upgrade me with breakfast, very nice.
Response from Property: Thank you for staying with The Westin Pazhou and sharing your experience with us. We are glad to learn that you’ve enjoyed your stay. Hopefully you could always find The Westin Pazhou the best place to escape and relax. Sincerely look forward to seeing you again soon!
Guest User
Executive Deluxe Room (2 beds)
Stayed in เม.ย. 2023
Family
21 review
4.5/5
Great
Posted on 11 เม.ย. 2023
The Westin Pazhou very good
6/10
Response from Property: Dear guest,It is truly glad to know you enjoyed your stay at The Westin Pazhou. It is our pleasure to constantly offer personal and instinctive service to you and all our valuable guests. We sincerely look forward to seeing you again the next time when you’re in Guangzhou.
Guest User
Deluxe Room (Double bed)
Stayed in เม.ย. 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 19 เม.ย. 2024
location is good for the fair
Guest User
Deluxe Room (2 beds)
Stayed in เม.ย. 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on 8 เม.ย. 2024
,thanks Jahvon. The. Late. Co
Response from Property: Dear guest,Thank you for staying at The Westin Pazhou and sharing your experience. We are thrilled to know you have experienced the warmest welcome at our hotel. It is our honor to offer you comfort and care during your stay. Hopefully you get much better now and we sincerely look forward to making your next visit a renewal!
Guest User
Deluxe Room (Double bed)
Stayed in พ.ค. 2023
Business travelers
5 review
4.5/5
Great
Posted on 17 พ.ค. 2023
Ok, this was a 5 star hotel and everything is expected to be immaculate. However, I had to sleep there for a night to notify them that their air conditioning wasn’t working. I lost 2 nights of sleep because of that… They also will not take your food deliveries and you will have to go downstairs all the way to take it yourself. Is it really posh and comfortable? Yes. Will your money be well spent? Not really.
Response from Property: Dear guest.Thank you for staying at The Westin Pazhou and taking time to share your experience with us. We noticed your opinions regarding the air conditioning and food deliveries. We will share your feedback with our management team and see how we can improve our service to bring you perfect renewal experience. Sincerely look forward to your next stay.
Guest User
Deluxe Room (Double bed)
Stayed in ก.ย. 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on 3 ก.ย. 2023
Good service from Katherine, pretty appreciate that.
Response from Property: Thank you for staying with The Westin Pazhou and sharing your experience with us. We are glad to learn that you’ve enjoyed your stay. Your kind compliments for our staff would be a great encouragement and inspire us to continually deliver attentive services to guests. Hopefully you could always find The Westin Pazhou the best place to escape and relax. Sincerely look forward to seeing you again soon!