At 22:30 in the evening, the front desk checked in alone. While answering the phone, she responded. The waiting time for three groups of guests to check in was at least 15 minutes. The experience was very bad, and the service attitude was not good. I told her that two rooms were on the same floor, but she seemed not to hear it when checking in.
The worst thing was that I received a call from the room at 4:20 in the morning. The content of the call was that the robot delivered the food. I didn’t know whose takeaway and invoice it was, but it was directly arranged to be delivered. The sleep quality was originally poor. After such a toss, I didn’t sleep all night, and I had to drive a long-distance car when I got up. It was too dangerous.
A total of 600 kilometers, driving for more than 10 hours, almost had an accident several times due to fatigue, which was extremely dangerous.
The only experience of this time was that the front desk borrowed an umbrella for us to go out for breakfast in the morning!
A very bad experience. I didn’t expect Vienna to be managed like this! 😡😡😡
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