ZMAX HOTELS(Guangzhou Zhujiang New Town Wuyangcun Metro Station Branch hotel )

ZMAX HOTELS(Guangzhou Zhujiang New Town Wuyangcun Metro Station Branch hotel ) Reviews

ZMAX HOTELS(Guangzhou Zhujiang New Town Wuyangcun Metro Station Branch hotel )

1st Floor, Guangxinghua Building, No. 18, South Second Street, Xinma Road, Siyou, Yuexiu District, Guangzhou, Guangdong, ChinaView Hotel Details
ZMAX HOTELS(Guangzhou Zhujiang New Town Wuyangcun Metro Station Branch hotel )
ZMAX HOTELS(Guangzhou Zhujiang New Town Wuyangcun Metro Station Branch hotel )ZMAX HOTELS(Guangzhou Zhujiang New Town Wuyangcun Metro Station Branch hotel )ZMAX HOTELS(Guangzhou Zhujiang New Town Wuyangcun Metro Station Branch hotel )
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ZMAX HOTELS(Guangzhou Zhujiang New Town Wuyangcun Metro Station Branch hotel ) Guest Reviews

4.7/5
Outstanding
1350 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1350)
Positive reviews(1311)
Reviews with photos/video(391)
Classy environment(182)
Easy to get around(127)
Friendly front desk staff(119)
Awesome amenities(116)
Quiet & comfortable(83)
Close to metro(79)
Well designed(51)
Convenient parking(46)
Negative reviews(39)
Jo-tailang
L Audio-Visual Entertainment Room
Stayed in Oct 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Good Good
Nanshen2024
Guestroom - Double Occupancy
Stayed in Jan 2024
Couples
5 review
4.5/5
Great
Posted on Mar 23, 2024
Very good & location
Guest User
Guestroom - Double Occupancy
Stayed in Apr 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Apr 16, 2024
goodgoodgood
Tanrendeyoukelili
Guestroom - Double Occupancy
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
The front desk in the lobby is very polite, the service attitude is very good, and the overall environment is quite good. There is a parking lot here for those who drive there. There are enough parking spaces, and I don't think it is full. However, because it is in an alley, be careful when driving. The design of the guest room area is also quite good and looks quite clean. I took a photo in the room. The overall feeling was quite comfortable and warm. The bathroom was behind my photo location. The electrical appliances inside can be controlled by voice, and of course there is a control panel on the bedside that can also be controlled. The surrounding transportation is convenient. There is Wuyangcun subway station not far to the north. There are also many restaurants. Going east and crossing the main road, Huajiu Road, there are also many restaurants. There are many Vietnamese beef noodles. There are rice rolls in the past, and Mei Ling is also there. The U.S. Consulate goes south to the riverside and you can see the Canton Tower on the other side. You can take a boat at night and it takes 20 minutes from the hotel to the U.S. Consulate.
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Response from Property: Thank you dear guest for your 5-point review of Xiao Z’s home. Your recognition is the goal and motivation for Xiao Z’s progress. Xiao Z believes that guests are family members, so that every time you travel, guest, you will feel like you are home. To your family Your concern, thoughtfulness, care and warmth are the most sincere gifts every guest gives to you. I hope to meet you again. Little Z is waiting for your visit again~
Sober
Guestroom - Double Occupancy
Stayed in Oct 2023
Business travelers
3 review
2.7/5
Posted on Oct 27, 2023
My work requires me to stay at least 3 times a month. The main location is very close to my work place. This time I happened to encounter several large exhibitions in Guangzhou. The hotel is 80% more expensive than before, but the experience this time is really not good. The room is on the first floor, and right outside the door is the elevator and restaurant. Early in the morning, I heard a lot of people talking and the clinking of chairs and tableware outside the door. The hygiene in the room was not good... as shown in the picture. I hope that if the hotel can only arrange rooms on the first floor in the future, it will be noted online so that guests can know in advance and choose whether to change hotels.
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Response from Property: Zao, we have read your review very carefully. Our hotel is located in the CBD area of ​​the core business center of Guangzhou (next to Zhujiang New Town and Wuyang New Town of Guangzhou Bridge). It is only a 2-minute walk to Wuyangcun Subway Station of Metro Line 5. The transportation is very convenient; nearby are Guangzhou Tianjie Department Store, China Resources Vanguard, Haixinsha Park, Canton Tower (small waist), Guangdong Provincial Museum, Xinghai Concert Hall, Guangzhou Opera House, Guangzhou Friendship Store and other popular tourist attractions. The hotel price on weekdays is in the range of 400-500, and the price at the Canton Fair is in the range of 700-800. The increase is a normal stage and a normal price. The guest's description of the hotel room does not indicate that the room is on the first floor, but the hotel has a clear introduction and display on Ctrip's room type section. Hotel Hygiene The hotel implements a three-level ward inspection system, and hotel supplies are changed for each guest. If you find any stains when you check in, you can contact the front desk to replace them immediately. If you find that the hotel is clean, please contact the front desk to arrange for staff to clean it again. We will take your comments seriously and make corrections. I hope you will have a new experience next time you visit! Looking forward to experiencing it again!
Guest User
Guestroom - Double Occupancy
Stayed in Jun 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jun 6, 2023
The room is very stylish. It's the first time I use a smart toilet. It's different when the money is in place. The Internet speed is also very fast. The room is very clean and the lobby is beautiful. It's beyond my heart.
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Response from Property: Thank you for your 5-point praise. ZMAX started from the hotel, not just the hotel. We regard customer service as the core of all our work from the bottom of our hearts. Hope to bring you a different experience every time, looking forward to your next stay.
Guest User
Guestroom - Double Occupancy
Stayed in Nov 2023
Business travelers
3 review
2.0/5
Posted on Nov 22, 2023
Booked xxxl double bed room. I arrived late, and the front desk gave me a very uncomfortable room. It felt like a downgrade from the original room type. It doesn't match the picture at all. When I reported my feedback to the front desk, the front desk just said in an understatement: You came too late and the room type you booked is no longer available. This way of solving problems makes people very uncomfortable.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and review! The room type you booked is an XXL room with one bed. The staff arranged for you an XXL room with one bed and there is no downgrade. Because the hotel was fully booked on the day you checked in, and there was no spare room for the host to change, we also felt very guilty. The website has a limit on the number of pictures and cannot display photos of all the hotel rooms, but rooms of the same type are generally similar. As for the hotel staff's reply that brings you displeasure, we will definitely strengthen training and become a qualified receptionist. I hope you will have a new experience next time you visit! Looking forward to experiencing it again!
Xiushiben
Guestroom - Double Occupancy
Stayed in May 2023
Business travelers
16 review
2.5/5
Posted on May 10, 2023
The room was very average. It looked okay from the outside. After entering, many details were not done well. I didn't know what the sound was in the room all night... The hotel service was even worse. I was given a room on the first floor, with a restaurant outside. , all kinds of smells came in early in the morning, and then I didn’t say anything when I checked in. I slept with the curtains open all night. When I woke up in the morning, I found that the room was outside the first floor. It was said that there would be breakfast at 7:30, but at 8 o'clock, there was no fruit, and the variety of breakfast was pitiful...
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at ZMAX Hotel and providing your valuable comments. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable comments. We have fed back your valuable comments to the relevant departments for follow-up processing. The hotel will We will continue to strengthen the service attitude of our service staff and strive to provide better services to every guest. We sincerely welcome you to visit us again!
Anonymous User
Guestroom - Double Occupancy
Stayed in Apr 2023
Travel with friends
2 review
4.7/5
Amazing
Posted on Apr 27, 2023
The location of the hotel is very good, the hotel provides breakfast, and has its own parking lot. The room is also quite clean and has a bathtub. It's just that the intelligence is a bit tasteless, and it's not easy to use a word. The toilet light will sense itself, but I don't know how to turn it off separately other than turning on and off the entire bathroom light.
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing ZMAX Hotel! We apologize that you were not satisfied with your stay. Hope to have the opportunity to have more communication and exchanges with you, and give us more valuable suggestions. We will do a good job in every service link meticulously, and live up to your high expectations for the hotel! , we sincerely look forward to your coming again!
Guest User
Guestroom - Double Occupancy
Stayed in Oct 2023
Couples
1 review
1.0/5
Posted on Oct 5, 2023
The room is only about ten square meters. It is my first time to stay in such a small hotel in China. It is marked with 4 stars. All aspects of hygiene are not up to standard. It is false advertising. It is probably an old hotel that has been renovated. When you enter the room, it's like a stove. The air conditioner doesn't cool down even after being turned on for 20 minutes. When you leave the room, you can't plug in the card to store electricity. When you get back, it's like a stove... For a charge of more than 400 yuan, it's really not as good as staying in a small hotel! I hope this is useful to everyone. This is my first time to review a hotel...it's still 4 stars, but I'd hate to drop it to two stars!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at ZMAX Hotel and providing your valuable comments. We are deeply sorry for the problems you encountered. The hotel has the following explanations for the questions you raised: First, the room type you booked is a one-bed L room in the hotel. The hotel room size information on the online APP has detailed introductions and explanations. The hotel also has other different types of rooms. If you need a larger room, you can choose the Easter Egg Room and ZMAX Living Room. The second hotel implements a three-level ward inspection system, and hotel supplies are changed for each guest. If you find any stains when you check in, you can contact the front desk to replace them immediately. The third point is that the hotel uses an intelligent control system to control the air conditioner and electrical appliances and does not need to insert a card to obtain power. The hotel air conditioner can be turned on in advance. I hope you can read the hotel room type introduction and equipment introduction carefully next time you book a hotel. Finally, we regret that this stay did not meet your expectations. We sincerely apologize for the inconvenience caused to you. We will continue to improve and strengthen our services and sincerely look forward to your visit again!
GuluguluPotato
Guestroom - Double Occupancy
Stayed in Sep 2023
Couples
5 review
2.2/5
Posted on Sep 21, 2023
The most uncomfortable point: The cellular data signal in the room is extremely poor, and the Wi-Fi in the room cannot be connected for various reasons. I booked a double bed room, but the room information did not indicate that the room only had a window facing the inner lobby. When I checked in, I started asking if I wanted to pay extra to change to a room with an outward-facing window. The bed is right against the wall of the corridor, and with the poor soundproofing, people coming in and out of the next few rooms can be clearly heard even if they are closer.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at ZMAX Hotel and providing your valuable comments. We are deeply sorry for the problems you encountered. The hotel has the following explanations for the questions you raised: The room type you booked is a one-bed L room in the hotel when you checked in. The staff also provides detailed tips and explanations. The hotel front desk also gives you preferential upgrade prices. The hotel room types are all provided with messages and detailed introductions and explanations on the APP. The hotel WIFI is installed and certified. The WIFI has been tested. If the connection fails, you can contact the front desk to solve the problem in time. The front desk also told you that if you encounter any problems during your stay in the hotel, you can directly contact the front desk to solve it for you. Finally, we regret that this stay did not meet your expectations. We sincerely apologize for the inconvenience caused. We will continue to improve and strengthen our services and sincerely look forward to your visit again!
Guest User
Guestroom - Double Occupancy
Stayed in Feb 2023
Business travelers
12 review
2.5/5
Posted on Mar 5, 2023
This lot is why you want this price As a designer hotel, its aesthetic level and some details are at the middle or lower level, but compared with express hotels, it has a bit of a design sense, but the price is much higher. The good thing is that takeaway can be delivered upstairs, and the living experience is very poor. The guests at the door are always Is the air conditioner or the fresh air when opening and closing the door? The noise was so loud that I almost didn't sleep all night
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Response from Property: Hello, Thank you very much for choosing to stay in the hotel and taking the time to share your experience with us. We apologize for not satisfying you during this stay! We will improve! I hope to get your 5-star praise next time, and I apologize again for affecting your valuable stay experience this time! Our hotel welcomes and cherishes every word of your opinion. I wish you a happy life and good health. All the staff of the hotel look forward to your coming again.
Guest User
Guestroom - Double Occupancy
Stayed in Aug 2023
Business travelers
2 review
1.0/5
Posted on Aug 14, 2023
The room is smaller than an express hotel It's difficult to turn around in the bathroom The room is damp Hotel aromatherapy can kill mosquitoes Average service attitude
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at ZMAX Hotel and providing your valuable feedback. The hotel also attaches great importance to your feedback. We use aromatherapy purchased from official channels, which has the unique hop aroma of ZMAX. The recent typhoon in Guangdong has caused the weather to be humid and hot, which will indeed have an impact on the rooms. We are also actively dealing with the problems caused by the weather. The hotel has a variety of room types for you to choose from, with spacious bathrooms and comfortable bathtubs. You can try them again. During your stay, if you have any questions, you can contact the front desk at any time to handle it for you. We will be happy to help you. Finally, we regret that this stay did not meet your expectations. We sincerely apologize for the inconvenience caused to you. We will continue to improve and strengthen our services and sincerely look forward to your visit again!
Guest User
Guestroom - Double Occupancy
Stayed in Aug 2023
Other
7 review
1.0/5
Posted on Aug 11, 2023
The summary is that the air has a strong musty smell that won't go away, the water is contaminated with pungent chemicals, and the bedding and walls are stained. I wanted to leave here so much in the morning that I forgot to take pictures, otherwise it would be more intuitive. I have never stayed in such a bad hotel. A four-star hotel priced at more than 600 yuan is worse than the worst B&B I have ever been to. This room is so disgusting that it is not suitable for human habitation. They said they would give us a room on the first floor with direct access from the restaurant when the room was full. We accepted, but we specifically confirmed with the front desk that there was no moisture or mold problem, and we were told that there was absolutely no problem. There was a very, very strong musty smell as soon as I opened the door (in fact, I could smell it through the door before I even entered, it was just that strong). I wanted to open the window to let out the air, but the so-called window in the room marked with a window on the Internet could only open to a decorative space the width of a small fish tank, and the other side of the decorative space was outside the glass and was the waiting area in the lobby, so the fresh air was not returned by opening the window. To be watched like a monkey. After reporting to the front desk, they told us to open the window (there was no window to open), turn on the air conditioner and open the door, but the problem was that it didn't work at all. In the hotels I've been to before, it took more than an hour to get out of the smelly hotel. Here, I turned on the air conditioner and opened the door for more than two hours and it didn't stop until I went to bed. Then I couldn't sleep at all because of the smell. It smelled so bad without a mask and there was little air. I didn't know how many hours I had to sleep all night. The smell continued the next morning. What's even more disgusting is the water. It has a very, very, very strong chemical smell, and it seems that it may not pass the water quality test. I smelled a pungent smell at night, but I didn't realize it was because the air was too smelly. I washed my hands once in the morning and found that the smell couldn't be washed away with mineral water immediately. It was still there a few hours later. I washed it elsewhere. It took several times to wash it off. This problem is actually worse than the musty smell. After all, we don’t even know what chemicals are in the water. . . Moreover, I don’t know where the water problem is, and I don’t know how many other rooms are also contaminated to some extent. Let's talk about the room facilities. There was a large yellow stain on one of the pillows, and there was also some large piece of dirt on the ceiling of the toilet. Compared with all the problems, the so-called automatic flushing toilet does not flush well but does not have a manual button. The only table in the room is equipped with a low sofa, which makes it impossible to work normally. It is already some very serious problems. It's a small thing.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at ZMAX Hotel and providing your valuable comments. We are deeply sorry for the problems you encountered. The hotel has the following explanations for the questions you raised: The room type you booked is a room type on the first floor of the hotel. The hotel room type information is detailed Introduction and explanation, the front desk will also provide you with other rooms to choose from; the water used in the hotel has been strictly tested by the health department, including the residents of the community where the hotel is located, who use the same water supply, and relevant test reports can also be provided to You see; the hotel is a little damp and moldy because of the frequent typhoons and rains recently, and the hotel is also actively solving the problem; the sofas equipped in the hotel rooms are leisure sofas. If you need to work, you can go to the hotel atrium or contact the hotel front desk to provide seats; you The reported bedding is stained. The hotel implements a three-level ward inspection system, and hotel supplies are changed for each guest. If you find stains when you check in, you can contact the front desk to have them replaced immediately. If you encounter any problems during your stay in the hotel, you can directly contact the front desk to solve it for you. Finally, we regret that this check-in did not meet your expectations. We deeply apologize for the inconvenience caused to you. We will continue to improve and We will strengthen our service and sincerely look forward to your visit again!
Guest User
Guestroom - Double Occupancy (Living Room)
Stayed in Jan 2023
Family
2 review
3.7/5
Posted on Jan 17, 2023
The hotel is well designed and in a good location, but the hotel facilities are really bad. I stayed in a room with a living room, and the window of the bedroom could not be closed. It was 8 degrees outside in Guangzhou, and the window could not be closed, so the room was freezing cold. There were two toilets in the room, the one outside had a toilet, and the one inside was for showering. I don't know why bath towels and towels were placed in the bathroom outside. You can't shower in the one outside. After taking a shower in the bathroom inside, you were freezing and had to walk through the whole room to get the bath towel. The bathroom inside was also very small, and the clothes hanging place would definitely get wet. The most annoying thing is the whole house intelligence, to be honest, it is not smart, and it is very **. It was very cold and the window could not be closed, and the curtains were opened for me at any time. I accidentally turned off all the lights in the house. The heating was turned on all night and it didn't work at all, and I woke up twice from the cold. Parking is very cheap, which is still very good in the city.
Original TextTranslated by Google
Response from Property: Dear little master! Xiao Z is so sad to see your review. You had a bad experience before you even checked into our hotel. But it is also because of your comments that Xiao Z knows the areas that need improvement and will make improvements. I hope that Xiao Z will have a satisfactory experience when he visits our store again! In order to give you a better stay experience, thank you again for your stay and suggestions! Xiao Z wishes the little master a smooth work and a happy life, and looks forward to seeing the little master again!