Vienna Hotel (Guangzhou Conghua Taiping Subway Station) Reviews

Response from Property: Dear guest, on behalf of all the staff, I would like to express my sincere regret for the bad experience caused by your stay this time. The hotel bedding is equipped with down pillows and buckwheat pillows. We strictly follow the standard of disinfecting guest items one by one. Implement the work; I suggest you go to the hospital to check the cause. I hope you will recover as soon as possible. The hotel will also check whether there are any abnormalities in the room items. You are welcome to contact the hotel and we will investigate the cause and give you a satisfactory answer. Sorry again and wish you a satisfactory answer. Get well soon.

Response from Property: Dear guest, on behalf of all the staff, I would like to express my sincere apologies for the bad experience caused by your stay this time; 1. The bathroom may be blocked by hair or debris blocking the water outlet. You can notify the hotel staff to deal with it; 2.7 The noise generated at this point is caused by the property construction. We found out that we notified the property as soon as possible to stop the noise; 3. The hotel will strengthen personnel management training, and you are welcome to supervise us. As a store manager, we have an unshirkable responsibility for your bad experience this time. We apologize again. At the same time, we hope you can give us a chance to display and hope you can come again.

Response from Property: Dear guests, hello! We are very sorry that we did not give you a satisfactory experience. Room hygiene is one of the standards that the hotel attaches great importance to. We will strengthen the supervision of room hygiene and strengthen the training of service personnel. The air conditioner can adjust the temperature. When the room reaches the adjusted constant temperature, it will stop blowing cold air. If there is any problem, please contact the hotel staff in time. We We will solve it for you as soon as possible. We will help you solve it as soon as possible. We're sorry for the inconvenience this time has caused you, and we hope you can give us a chance to show it off and hope you can come again.

Response from Property: Dear guest, I'm sorry that I didn't give you a satisfactory stay experience this time. Due to the noise caused by the property decoration, the hotel has communicated with the property management and does not allow noise to affect your rest during the rest period. We are sorry that it will affect your rest. We will strengthen training and management to avoid premature check-out; if you have special needs, The hotel will do its best to meet your needs. We will continue to improve our service quality and hope you will come again. I wish you a happy life!

Response from Property: Dear guests, I am very sorry that your stay was not satisfactory! The hotel attaches great importance to the customer's check-in experience. If there is a problem, we will deal with it to the customer as soon as possible; we will strengthen staff training to prevent the problem you reported from happening again. If you encounter service failure, please forgive me, thank you for your evaluation, and wish you a happy life!

Response from Property: Dear guests, thank you for your five-star review of our hotel. For the rooms near the roadside and viaducts, the installation of sound insulation strips in the project to reduce noise, and your feedback on smart facilities such as smallness, we focus on testing and follow-up debugging. Maintenance, I am very sorry that your experience of staying in our store did not meet your expectations. We sincerely apologize to you! Regarding the noise problem, our store has set up a project for rectification, and we warmly invite you to stay in our hotel again, to adjust the most comfortable room for you, and to provide you with a satisfactory stay experience! It is our responsibility to serve every guest well. If you have any questions during your stay, you can call the front desk for consultation. We will serve you attentively. It is convenient to travel around. It takes 12 minutes to walk to the subway entrance of Taiping subway station. The distance is only 900 meters. You can take a taxi when you go out. Your support and correction are the driving force for our progress. Satisfied guest experience! During the epidemic, please take precautions when you go out and travel, and look forward to visiting again. I wish you a happy journey and a safe journey!