Tru by Hilton Albany Crossgates Mall
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Westmere
Tru by Hilton Albany Crossgates Mall
Health Protected
1651 Western Ave, Westmere, New York State, 12203, United States
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Find Tru fun at our spirited Tru by Hilton Albany Crossgates Mall hotel. Our prime location is within walking distance to Crossgates Mall and a short drive to SUNY, Downtown Albany and Albany International Airport. Our efficient rooms are uniquely Tru with large comfortable mattresses, free WiFi and a 55-inch TV with 150 channels.
From healthy to indulgent, our free ‘Build your Own’ Breakfast toppings bar is all about choices - featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market.
Work, play, lounge and eat in the four-zoned lobby. Cozy up with a book in the semi-private alcoves, shoot some pool with fellow travelers, reenergized in a fully equipped fitness center, or take a dip in the indoor pool.
Affordable travel now comes with unexpected things – like certainty.Show More
We Price Match
4.1/5Very Good·Cleanliness: 4.1
All 101 Reviews
Amenities
Public ParkingFreeFitness Room24-Hour Front DeskWi-Fi in Public AreasFreeBarBilliards RoomSmoking AreaMeeting RoomBusiness CenterFax/Copying Service
All Amenities
Surroundings
Airport: Albany International Airport
(8.5 miles)
Train: Albany-Rensselaer Amtrak Station
(9.7 miles)
Train: Albany–Rensselaer Station
(10.0 miles)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Room, 1 King Bed, Accessible, Bathtub
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Towel
Check Availability
4
Room, 1 King Bed, Accessible, Bathtub (Hearing)
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Alarm Clock Vibration Pillow
Check Availability
3
Room, 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Private Bath
Towel
Phone Accessibility for People with Hearing Loss
24-Hour Hot Water
Check Availability
3
Room, 2 Queen Beds, Accessible (Hearing)
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Private Bath
Alarm Clock Vibration Pillow
Towel
Phone Accessibility for People with Hearing Loss
Check Availability
3
Room, 2 Queen Beds, Accessible (Roll-In Shower)
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Private Bath
Refrigerator
Towel
Microwave Oven
Check Availability
5
Room, 1 King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private Bath
Refrigerator
Towel
Microwave Oven
Check Availability
3
Room, 1 King Bed, Accessible (Hearing)
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private Bath
Refrigerator
Alarm Clock Vibration Pillow
Towel
Check Availability
Hide Room Types
Guest Reviews(101)
4.1/5
Very Good
Verified Reviews- Cleanliness4.1
- Amenities4.1
- Location4.1
- Service4.1
Guest User
September 5, 2022
It was wonderful. The only thing I did not appreciate was being charged more on this app, and being charged 3x at the hotel 😒. Over all great stay.
Barbara
March 4, 2024
My biggest complaint is the less than hygienic tubes hanging in the shower and at the sink. When the tubes were lifted there was old soap, lotion or whatever was in the tube congealed at the base. While pricing was not an issue, this was definitely a bare bones expereience.
Jean-Sebastien
February 29, 2024
We stayed at this hotel on our way to Myrtle Beach. Very close to the highway and to the mall. Appreciated the tranquility of the area.
Mary
February 9, 2024
When I made my reservation, I requested a room with a bathtub and on the lower level. I received neither.
David
February 5, 2024
Our first room had spit balls on the wall and ceiling and toilet was dirty from previous guest’s.I was moved to another room but the hotel was very loud and kids knocking on doors and running away till 11:30pm
ryan
January 26, 2024
I loved the environment and the convenience of the hotel location. The check was fast and I loved the fact that I was asked what floor I wanted I chose a floor that was quite because I was studying for a very important test the next morning. Everything went perfectly and the staff was more than helpful.
Verified traveler
December 31, 2023
Did not like that the room was not carpeted. I know it’s more sanitary to not have the carpet but I hate it. Also lots of noise coming from other rooms. Minimal amenities in the room such as Qtips, towels.
Jason
December 29, 2023
Meh.
Cons:
Can hear all floors above and below you.
No tubs.
Pool is chilly, unbearable. They state they keep it at 80 degrees. Way to cold. No crowds in the pool of two adjoining hotels on a Holiday week should say enough for how unbearable it was. Also, no hot tub, and bathrooms are outside of the pool area.
Linen is shoddy, fitter sheet doesn’t fit bed, bedspread is in two pieces and paper thin.
Very short/early breakfast options 6-9.
Pros: lobby, easy parking, nice options on buffet breakfast.
Again, Meh.
Won’t be back.
Kathy
December 1, 2023
Very clean and comfortable.Perfect location,staff was very friendly and helpful. The food was great and the Wednesday night meal was an unexpected bonus!
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, extra beds can be added, but cribs cannot be added.
Fees for extra beds are not included in the total price. For details, please contact the hotel.
Breakfast
TypeAmerican
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4.1/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2018
- Number of Rooms: 94
Find Tru fun at our spirited Tru by Hilton Albany Crossgates Mall hotel. Our prime location is within walking distance to Crossgates Mall and a short drive to SUNY, Downtown Albany and Albany International Airport. Our efficient rooms are uniquely Tru with large comfortable mattresses, free WiFi and a 55-inch TV with 150 channels.
From healthy to indulgent, our free ‘Build your Own’ Breakfast toppings bar is all about choices - featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market.
Work, play, lounge and eat in the four-zoned lobby. Cozy up with a book in the semi-private alcoves, shoot some pool with fellow travelers, reenergized in a fully equipped fitness center, or take a dip in the indoor pool.
Affordable travel now comes with unexpected things – like certainty.
Services & Amenities
Most Popular Amenities
Public ParkingFree
Fitness Room
24-Hour Front Desk
Wi-Fi in Public AreasFree
Bar
Billiards Room
Smoking Area
Meeting Room
Business Center
Fax/Copying Service
Fitness Room
Billiards Room
Meeting Room
Show More